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- This topic has 10 replies, 2 voices, and was last updated 6 years, 11 months ago by
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Your instructions for using the Stripe Gateway plugin says that the vendor sees a Stripe Connect button – there isn’t one on the vendor page. It says that this is on the Shop Settings page – there isn’t a shop settings page in the Vendor dashboard.
So, what am I missing? I have both WC Vendor and WC Vendor Pro installed. I also have the Stripe Gateway plugin installed. I am connected to Stripe. Why don’t I see what your instructions say I should see?
Rick
@rweiss
Hello,
The vendor will see the Stripe connect button by going here:
pro dashboard > settings > paymentsthere isn’t a shop settings page in the Vendor dashboard.
Are you directing the vendors to the pro dashboard?
There isn’t a shop settings page in the pro dashboard. This is my point – the things you say I should see I am not seeing.
Please go look – I have given access.
We need this up – the site is launching today.
Rick
Rick,
This would likely be your issue. You’ve disabled store settings management in the pro dashboard. wp admin > woocommerce > wc vendors > pro
https://www.wcvendors.com/wp-content/uploads/2017/05/storesettingsmgmt.jpg
You are right – although I am pretty sure I didn’t click any of those boxes.
So, now I click the Settings in the menu, and click the Payment menu and nothing happens. I am not seeing anything in the settings area that turns this on or off.
Rick,
In your admin, go to woocommerce > wc vendors > pro (tab)
scroll down to Pro Features.. you should see the box there.What box? I haven’t disabled any boxes in the Pro section. So, that would imply that they all should be available, right?
When I am in the Store Settings page, there are 4 sub-menu items.
Store (which I am on), Payment, Branding, Social
I try to click on any three of the other items and the same page just reloads or nothing happens.
Would you like my vendor user login so you can see what I see?
Rick,
Ok..
If you switch to the Storefront theme https://wordpress.org/themes/storefront/
Can you view all of the tabs in the pro dashboard?
This may be an issue with your theme, DiviYep – but there is no way we can stop using Divi.
We are way too invested in this. Divi is the most sold theme on the market – why would a plugin not be built to work with it?
Is there a way to make the storefront theme work on just the vendor side?
Never mind. I found a multiple themes plugin that allows me to make the /dashboard/ area use the storefront theme while the rest uses Divi.
You really should let it be known that you don’t work with Divi. It is used by a LOT of people.
Rick,
Try putting this in your theme/child theme functions.php file and see if it fixes the issue while you are using DIVI only.
https://gist.github.com/fervous/7c6f98dcd31fa0742303ba50e85f33b6
- The forum ‘Stripe Commissions & Gateway Support’ is closed to new topics and replies.