NOTICE: We've Moved to a Ticket System for Support
As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.
For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.
If you are a WC Vendors Pro customer please open a support ticket here. If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.
The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.
Thank you to all of our customers!
- This topic has 3 replies, 2 voices, and was last updated 6 years, 9 months ago by
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If a Vendor has not set his Paypal email in his shop,
1) The checkout page shows a message to the buyer that the Vendor has not yet registered and Paypal will send an email to the recipient.
2) Vendor Funds are not getting transferred to the Admin Paypal.
3) Vendor commission still shows as Paid.Thanks
@malavika-prav
Hello,
This is not typical at all with paypal adaptive payments. Normally it will just send the payment to the site admin if the vendor has not provided a paypal email.
Is the customer being charged for the transaction?Hi Anna,
Customer is only charged for the commission of the Administrator which is $1.15 in this case, the vendor funds show as pending in the customer paypal account. If there are more than one vendor in the order, customer is charged for the commission of the administrator and the vendors who have set their paypal email.
Thanks
- The forum ‘Stripe Commissions & Gateway Support’ is closed to new topics and replies.