Home Forums WC Vendors Pro Support No vendor ratings showing on product page

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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

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Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • #11662
    Karen Thomas
    Participant

    Hi there,

    I have a vendor with ratings, but they do not show when clicking the Vendor Ratings tab on the product page. The ratings link does now take the user to the feedback page now though – thanks.

    Any ideas?

    Ta,

    Karen

    #11677
    WC Vendors Support
    Participant

    Can you show me a live link of this so I can take a peek? 🙂

    #11695
    Karen Thomas
    Participant
    #11704
    WC Vendors Support
    Participant

    That is working as intended.

    http://www.consciouscrafties.com/Crafties/conscious-crafties/?ratings=all Those are all of your ratings. Notice the product the rating is for is “Egg cup with pink hearts”.

    The product you asked where the ratings are, is the Silver Finger Print Heart Necklace, of which you have no ratings for yet. 🙂 When someone adds a rating for that product, it will then show up there. 🙂

    #11712
    Karen Thomas
    Participant

    Ok, so do I understand the vendor ratings correctly?….

    On Vendors shop page, clicking the stars in the banner will navigate the user to the feedbacj page showing ALL vendor reviews.

    Clicking the number of reviews link above the product image on the product page will also take the customer to the feedback form containing ALL of the vendor reviews

    Clicking the Vendor Reviews tab on the product page will ONLY show vendor reviews where the review is for the product that has been reviewed.

    So does that make the normal product review redundant?

    #11715
    WC Vendors Support
    Participant

    That’s correct. It certainly does make normal product reviews redundant. 🙂 We didnt think many buyers would fill out feedback AND a review for products, but they can if they like if you keep reviews active on your shop. We would likely just remove the WooCommerce reviews all together. To do that:

    https://support.woothemes.com/hc/en-us/articles/203447633-How-to-Disable-Product-Reviews

    #11719
    Karen Thomas
    Participant

    Ok that makes sense.

    Will the vendor reviews for the product appear as stars on the gallery pages when searching for products just like the woocommerce reviews? As that really helps encourage customers to then click through to the product page.

    Also don’t suppose you have a plan to migrate the existing customer reviews into the vendor reviews at all?

    Sorry know that’s a big ask.

    Thanks,

    Karen

    #11720
    WC Vendors Support
    Participant

    I’m not actually sure we can hook into those stars to replace them. I’m unable to answer that question, @digitalchild would be able to give you that answer. Same with the answer on the import tool which I think would be handy as well.

    #13709
    Karen Thomas
    Participant

    Hi both,

    I’ve used the User Switching Plug in (thank Ben!) to go into customer accounts to leave feedback where they had previously left a review via the old woo commerce system.

    Unfortunately I do have 21 reviews/comments where the customer didn’t create an account when they purchased (I need to force customers to do that in future).

    So I’m just bumping this one for Jamie to see if you can think of any way to add the 21 remaining reviews/comments to the Vendors ratings? I’m guessing not?

    Thanks,

    Karen

    #23812
    Tone
    Participant

    Hi Ben,

    I followed the link to remove the Woocommerce Reviews table. How do I add the WC Vendors Product Reviews tab?

    #23853
    WC Vendors Support
    Participant

    Hi Tone,

    WC Vendors does not have a Product Reviews tab. We have a Product Ratings tab. See:

    http://dev.wcvendors.com/shop/clothing/ninja-silhouette-2/ and look for it on that page.

    Cheers

    #23928
    Tone
    Participant

    Thanks Ben,

    I think the Product Rating tab needs to be added by the theme developer which I’m getting sorted.

    The question is should we use the built in Woocommerce reviews or the vendor product ratings? Ultimately any store owner wants the reviews and stars picked up in searches so not sure if the vendor ratings will do the same.

    Fixed all of my shipping issues also 🙂

    #23953
    WC Vendors Support
    Participant

    Reviews and ratings are two very different things.

    Reviews are from WooCommerce, and only apply to that product. That’s it, no other functionality. It’s just a product review.

    Vendor Ratings increase the vendors feedback rating, provide a review for the actual product, and provide the store with a cumulative review score and rating, all at the same time. It’s a way more diverse and updated system versus reviews.

    If it were my site, I would disable WooCommerce reviews, and keep Vendor Ratings enabled. You can do as you like of course, it’s your site!

    #23991
    Tone
    Participant

    Hi Ben,

    That’s actually a great way to explain it. Maybe you should put that in the knowledge base section 🙂

    I’m going to do as you suggested.

    Excited to finally have our store going live today !!!

    #23998
    WC Vendors Support
    Participant

    Congrats on going live! Have a great valentines day and godspeed on your new site.

Viewing 15 posts - 1 through 15 (of 15 total)
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