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- This topic has 59 replies, 7 voices, and was last updated 6 years, 10 months ago by
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I am unable to edit products when logged into a vendor account. When I click on an existing product, it navigates to the selected link but just brings up a blank screen. Sometimes it allows me to add a product, but sometimes when I click on add product, it also brings up a blank screen.
When I am able to add a product, after I click publish, again – blank screen. The product is added to my product listing though.
I am able to use the “Quick Edit” feature from the Products listing page.Any help or suggestions would be greatly appreciated.
Thank you!That’s quite an unusual problem, cant say I’ve heard of it happening before.
What happens with just WooCommerce and WC Vendors and no other plugins activated?
What version of WooCommerce and WordPress are you using?
How are you editing products? Through the wp-admin in the back-end?
Also – I have attempted to narrow it down to a plugin conflict and/or theme conflict but have not been able to. My first run through turning off all my additional plugins and then turning them back on, I thought I had found a few issues.
I turned off most plugins – product page came up.
I individually turned on plugins and checked to confirm that the product page still came up – keeping the plugin activated if it did and turning it back off if it didn’t.
I thought I had it narrowed down to 3-4 plugins that were for some reason causing a problem – all other plugins activated and the product page still coming up.
Ten minutes later, making no changes to the plugins, and then the product page does not come up… 5 minutes later, it does. I’m testing on two different computers and having the same issue.woocommerce version 2.2.11
wordpress version 4.1Like I mentioned above – with all other plugins activated, it works, but then it doesn’t.
I also tried adjusting some of the user permissions – thinking that I solve the problem because once I made a few changes, it worked… but then shortly after, it didn’t. 🙁
I wouldnt mess with user permissions unless you know exactly why you are changing things. Consider those extreme advanced plugins to be used with extreme caution. The permissions for the Vendor and Pending Vendor roles are properly set when the plugin is activated, you wont have to mess with a thing there. 🙂
just as an example – right now, I just refreshed the product page with all plugins as they currently are and it came up without a problem…
sounds good – I’ll leave it alone. I just refreshed the screen a bit ago now it’s not working. 🙁
So frustrating.I logged in as admin, everything looks fine. I see all the plugins enabled.
I logged in as the vendor account you provided, and see 25 products, and am able to click and change anything in any of them.
I don’t see any problems at all.
Might I suggest you clear your cache and restart your web browser? Your website looks to be perfectly configured (and quite nice, in fact, well done!) and 100% functional. It appears to be a local issue on your own computer, rather than the website…..
PS — If you hold the Control key and click Reload in your browser, that’ll force it to refresh. Give that a shot, too.
Ben,
Thank you so much for your time and your assistance with this. I tried three different computers, three different browsers, cleared the cache, reset browsers, reset computers, etc. – still no luck.
I then resorted to calling a friend out of state, had her log in to see if possibly had anything to do with my internet service provider, but she had the exact same problem I’m having.I have not noticed any other issues with the site at all… I’m able to access and edit all the products from the admin account. It’s just doing so from the vendor account that is still giving me issues.
I don’t even have a clue where to go from here?!?!
You’re very welcome. Let’s hope we can get this solved!
I just logged in again, as admin, and went to WooCommerce – Products – And clicked the first 50 product on the first page. I could edit each and every one of them. I clicked “Update” on the Fudge Brownie, without making any changes to it, and it updated and returned to the edit page as it should.
I can say for sure — This is not a WC Vendors issue whatsoever. At first, when you said that you couldnt edit products as a vendor, that might be WC Vendors related, but if you cant edit products as an Admin — that’s WooCommerce related, not us. That doesnt mean I’m quite curious and wanting to be helpful to fix your problem, but it does mean I have no flippin’ clue what the problem could possibly be. I just know it’s not WC Vendors, so at least that’s a little closer to being problem solved.
I cant even replicate the problem at all. It’s like taking your car, making funny noises, to the mechanic. Mechanic hears nothing. But soon as you drive it, the noise starts again. 😉
Would you be able to post a few screenshots of the problematic pages so I can get a better idea of what exactly you are seeing? Does this ONLY happen when trying to edit a product, or does it give you problems editing pages/posts too?
Thanks,
Ben
Ben,
I think there is some misunderstanding… I am able to log in as admin and access everything without a problem. It is only when I am logged in as a vendor that I have the issue.
So, if you log in under the vendor account I gave you and try to edit each of the products a few times, you may come up with the same issue. Like I said though, it’s not every time. (Although I do think it is a majority of the time that it doesn’t work)I’ve been using chrome, but tried other browsers, so I don’t think it has to do with that.
Again, I need to express how much I appreciate your help on this, and you guys taking over this plugin for Matt! I’m really looking forward to the Pro version of he product and watching the capabilities and features grow!
Thank you,
ChristyHello,
I have the same problem. As a Admin I can edit products, but when log in as a vendor there a no editabe products. So far I run the website on a http://www.wcvendors.com.
So if there is a solution it would help me a lot. (memory upgrade did not work for me)
Kind regards
Fred
I cant diagnose http://www.wcvendors.com. That’s all you. 🙂 Make sure you’re running the right versions of PHP (such as 5.4), have all the correct extensions and libraries installed, etc…….. That’s about as much help as I can offer.
Hello,
I had a quick look and was able to replicate the issue you have Christy. I agree with Ben this is almost certainly a memory issue. I have also had issues with W3 total cache messing with the product edit page and loading forever. It appears white but its actually still loading.
I installed Query Monitor for a few minutes and EVERY single admin page was showing red which means that its loading too much stuff for the allocated resources.
I’d bump your memory up to a minimum of 64MB, 128MB if you can. I see that your website is hosted on a Linode server so here are some instructions on how to bump up your php limit.
https://www.linode.com/docs/websites/hosting-a-website#optimizing-php-for-a-linode-1gb
cheers,
Jamie.
Hello,
I know you can´t help me with http://www.wcvendors.com. I just want to let you know I have the same problem and when there is a solution for Christy, probably it will help me also.
As I said, when I bump the php memory in PHP.ini for me it is not working.
I keep following this threath.
Have a nice day!
Fred
Hi Fred,
Although your issue may sound the same its best if you start your own thread so that we can ensure that both of you are getting the directed support you need. Can you start a new thread outlining the issues and ensure you have performed everything in the following thread.
thanks!
Jamie.
Ben & Jamie –
Thank you so much for your help with this. I recently (couple months ago) transferred my site over to Synthesis because it kept getting taken down on our shared host (Hostgator) due to resource allocations.
I contacted Synthesis and they claim that the site memory allocation is already set to 128 MB… I have another message out to them because I see the same thing you do with the 40 MB allocation. They also gave me a very hard time about how many plugins I have and suggested removing some. Trouble with this – they are all pretty much essential to my site… in reality, I have a number of other ones that I had hoped to be able to add in the near future. 🙁
I’m not sure if I am able to bump up them memory myself now that we are with Synthesis, but I will look into.
Thank you!
ChristyIf your webhost is complaining about resources — they have you on a overloaded slow server and are simply trying to save money. The cheaper you pay for hosting, the worse your service will be. To have 3000-5000 other websites on ONE server is not at all surprising on shared hosting.
I strongly — STRONGLY — recommend anyone who runs an actual store and gets descent traffic to get at least a VPS solution. Sure, it costs a little more, but it is well worth it. Faster services, more customization, easy options changes. Heck, even a nice dedicated server is only $89 a month at most hosting companies now.
If you need more than 128MB of memory for PHP, you have something that is chewing up resources a bit, most likely a plugin.
On our development server for WC Vendors our memory limit is 40MB (the WordPress default) and it’s quick as heck and bug free. But the only plugins we use on it are WooCommerce and wC Vendors. Every plugin you add must be loaded EVERY time a page loads. More plugins = slower load times. Often times your site can be optimized by using code snippets, instead of a full blown plugin loading features and options you’d never use.
http://www.ovh.com/us/vps/vps-classic.xml <-- a plan in the middle would be perfect for a WooCommerce/WCVendors store. 🙂 Ben
I wouldnt recommend disabling W3 Total Cache. It works very well. Just enable Browser Cache, Object Cache, and Page Cache and you’ll find it speeds things up quite a bit. The minify options usually cause problems if you have a lot of plugins.
Thanks, Ben – We were with a shared hosting site to start and then moved to a managed wp host that allows us much more resources. It was mainly a step up before we move to a VPS… a jump that I do realize that we will need to take eventually, but I just was not ready for. I’m a homeschooling mom and have 5 kids ages 7 and under, so my time to work is very limited – especially for the “issues” that come up, usually all on top of each other. I guess I was just trying to avoid the additional responsibility for as long as possible.
I was also told that with a plugin heavy site, moving to a VPS wouldn’t necessarily make a difference… Honestly, I need to find myself someone who can help coach/assist/handle some of this for me. I was an accountant before we started having kids and most all my website/tech knowledge has been self taught (minus one html class I took in grad school). I’ve been able to get by up till now, but I’m finding less and less time to be able to research and figure out things on my own these days!
I’ll have to look into what you mention above – using “code snippets, instead of a full blown plugin” and see if that might help.
I will keep your link above in mind for when I have the time to research transferring to a VPS a bit more. Thank you for sharing.
I will also look into my settings for W3 Total Cache.
Thank you!!!!
ChristySounds fun, Christy! My wife is 6 weeks pregnant. I look forward to all the fun surprises coming. 😉 Right now I’m waiting on her hand and foot. I’m 35 and this is my first kid. I dont know anything about them. I’m still learning the names of all the parts. 😉 Thank goodness for YouTube and Amazon books. 😉
I wouldnt recommend a dedicated server for you, but a VPS that a hosting company manages. That way you dont have to deal with everything and it just works. OVH would not be a managed VPS solution (at least, I dont think).
The hard part about getting someone to manage your site is that they want money to do it. 🙂
Ben
Congratulations, Ben! Such an exciting time for you, and how awesome that you are pampering your wife! 🙂 Most important thing you can do for babies is just love them…
I do believe that the link you posted above were all VPS… I will look into.
And yes, I understand that it’s going to cost me – just need to find someone that fits the need.
Thanks!
ChristyHi Christy,
From my experience, synthesis have a pretty good wordpress optimised hosting stack you can download their optimised W3 Total cache settings from here:
http://websynthesis.com/importing-w3-total-cache-settings/
I agree with them that you have too many plugins. I noticed that a lot of your plugins are related to your genesis framework to add all the different theme functionality. All of those plugins would be good candidates to turn into theme customisations instead. The woo themes plugins are actually business operations and would be a little harder to remove/reduce.
I’d audit all the different features they provide and see what features are actually business critical and which are ‘its nice to have’ and remove any of the its nice to have ones. This would be a simple step to take towards reducing those plugins.
cheers,
Jamie.
Hi Christy,
Were you able to rectify all the red colored labels on the WooCommerce Status page posted earlier?
Ben
Yes, everything on the status page is red. There are still plugins that I have not updated, but I’m fairly confident that they are not the issue since I can get the same issue to occur with other plugins both deactivated or activated.
I have been thinking about the plugins and I believe that I have a handful of them that are more administratively related that I could deactivate when I am not using them (i.e. product import and order export plugins). Would this be helpful, or is it not good to be continuously activating and deactivating plugins?
Thanks, Ben! I meant green, not red, above!
Been thinking about this – would it make sense to try and set up the site to allow vendors to add/edit products from the front end? I believe I saw something about that being an option awhile back. Not sure if it would make a difference or not.
This took me an hour to test, but I think I have the problem identified:
I’m thinking 128MB might not be enough. 39 plugins installed, and almost all of them are heavy hitting plugins that “do” a lot. Every page load requires all of the plugins to load.
Here’s what I did:
I logged in as admin in one browser, and your vendor as the other browser.
I deactivated ALL of your plugins, except WooCommerce & WC Vendors.
Starting at the top, working my way down, I reactivated each plugin and then reloaded the add product page in 3 tabs (thus testing it three times each plugin activation).
Everything went fine, till I hit towards the bottom of the list of plugins. Then one of the tabs wouldnt load the product page, the other two would.
I then deactivated all of your plugins AGAIN, and worked my way from the bottom to the top.
Everything worked fine until I reached towards the top then two add product tabs started to go blank again.
It doesnt appear to be a plugin conflict at all, but still, a memory issue.
Bump up memory usage to 192M and see if that helps?
Ben
Front-end publishing may not be the best for your site, because you have so many configuration options for each product. Front-end publishing is best for simple products and downloadable products. You have so many different types of products, I dont even think that the front end plugin (WPUF) even supports most of them. 🙁
Hi Fred,
Please start your own support thread. Christy’s problem is about vendors being able to see the add product screen, not what your issue is. Start a new thread and provide some screenshots, that way I can better assist you.
Ben
Ben or Jamie, can you let me know what you think of Fred’s suggestion?
I cleaned up some plugins – removed some and left some that I don’t use regularly deactivated. I know it’s still not great, but I’m down to 27 plugins – better than 39. 🙂
With this, I logged in as a vendor and I now can consistently “add” a new product. It will also let me view some products, but not others. Getting there, but not quite to the point where I can tell my vendors “problem solved”.
Fred’s solution might help. Whether or not it resolves it is beyond me.
I’ll be frank, I’m completely unsure what is causing your issue. It’s insanely weird, impossible to test, and to make matters worse, your site is the only site experiencing this issue. I dont believe it’s a WC Vendors issue, because WC Vendors doesnt sporadically let pages load and not load randomly.
There’s one tiny, potential bug that has a very, very, very remote chance of causing a headache in the back-end and that would be us needing to upgrade a javascript included with WC Vendors to use “select2” instead of “chosen” for meta boxes. This shouldn’t have any impact on your back-end not loading at all. But I throw this in there because there’s that 1% chance it might. We’ll have a fix for that for the next WC Vendors released — soon as the script is fixed we’ll push out a new update you’ll see in the wordpress plugin upgrader.
It works!!! 🙂 Best day ever… I can’t tell you how much I appreciate all your help with this. Ben and Jamie – you guys ROCK!
Looking forward to becoming a paying customer once you roll out the pro version… GREAT PRODUCT and even better support. So happy I didn’t transfer over to the Woocommerce version as I was concerned I was going to have to.
(disclaimer – I’m going to check again tomorrow to make sure everything is still working since as you know, the issues were not exactly consistent.) 😉
PS – I did not have to add the code provided by Fred above… just FYI
Awesome! Glad that fixed it up. It was a really weird issue to diagnose. It was affecting a few other members in other ways, too. Crazyness. Glad you’re happy, feel free to toss 5 stars or more our way on the wordpress.org/plugins/wc-vendors/ page! 🙂 🙂 That’s the best thanks we can ask for!
Ben
same here and this is very frustrating! juts today got two companies signed up and they couldn’t add their products, i logged as a vendor and eve i could not add or edit any product. this was embarrassing.
i did not install any additional plugin nor did any customization whatsoever. I am assuming this might has happened since the last wc vendor update because until then i was able to login and edit my own items as a vendor.
i have disabled some plugin but no result.
can you please help?
thanks
Ozy
Oz — http://ozrobotics.com/marketplace/members/whmcs/products/ is not a URL generated by WC Vendors. Why that doesnt work I have no idea at all. Seek help from the plugin or theme author that is showing products in that fashion, it’s not WC Vendors doing that. Of course, when I click that link I do see one product listed so I think you fixed your issue already but didnt update this thread to say so….
hi Ben, no the problem is still the same. i logged in as an admin to add that item.
no vendor is able to add any product.
see attached snapshot which i logged as a vendor so you can on the products tab there is no way to add a product.i disabled many plugins and go back to tehir old version but no success!!!
i twice emailed to the buddy boss but never heard from since yesterday!
i ask help from woo commerce and they checked but cannot find anything related to their software.
i asked help from the auction/bidding software guys he checked it and saw nothing related to his auction plugin.not sure what else i can do!!!
Oz: That page you are referencing, with no ways to add a product, that is also not a WC Vendors page. We provide vendors with a Pro Dashboard to add products on. You’re deep in some buddypress menu system there, not in WC Vendors. I’m not sure what the problem is with your site, other than you’re showing me pages that WC Vendors doesnt control or create, and we didnt write any part of that, so I cant help fix what isnt ours.
Try going to the Pro Dashboard to add products, that’s what WC Vendors actually does. 🙂
yes i got that and this was working until day before. if so then where is my wc vendor?
how else do i add a product??? i am not losing my mind, i logged in as a vendor and expect to see a section to add product from where?
i was able add items until day before but all of a sudden i cant!see the image for wp admin
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