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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #59845
    dymockpoet
    Participant

    Hi,

    For some reason recently some of my orders are not processing properly. In the notes column, it says the IPN payment is completed, but that’s all that happens. The stock is not reduced from 1 to 0 as it should be, and the order status is not changed from Pending Payment to Processing. As a result, emails to the vendor about the sale are not sent out.

    This doesn’t affect every order but does affect most of them.

    Any ideas what’s going on?

    Charlie

    #59846
    WC Vendors Support
    Participant

    Hey Charlie,

    You’ve been a customer of ours for a number of years, so you know the first question! What changed? Anything specific? Any timeframe you can nail down as to when this started happening?

    IPN Payment completed is the note that gets added when your website gets the IPN from PayPal and marks the orders as completed.

    What’s different about other orders than the ones that are being goofy? Are they the same types of product? The same unique product id give problems always or never or 50/50? In otherwords, certain products = problem or all random?

    What is most of them? Is most of them 9 of 10 orders? 5 of 10? 1 of 10?

    We’ll try to help, but we’ll need to be able to replicate the issue. I’m ruling out a bug so far, because of a single topic about this and nothing in PayPal is different……..

    #59854
    dymockpoet
    Participant

    Hi Ben,

    Yes indeed.

    So the issue started on Monday the 20th of March. Don’t know if there was an update to WCVendors around then?

    We haven’t made any changes at all recently. I basically don’t touch the site except to update the plugins. So I have no idea why this has happened.

    I can’t figure out any kind of pattern to the problem. Out of the last 5 orders, only two were processed properly. The other 3 had IPN payments complete but that was it. Stock not reduced, etc. These are all through PayPal adaptive.

    I disabled Stripe earlier in the week because with that we were getting an even worse error where customers were placing multiple, identical orders because of internal server errors or there was no indication on screen that their orders were going through.

    All of our products are unique, i.e. one offs. That’s why for each one the stock should go from 1 to 0.

    #60252
    dymockpoet
    Participant

    Hi Ben,

    Is it possible to hire you or Jamie on an hourly basis to look into the above issue and now this? https://www.wcvendors.com/help/topic/cant-pay-vendors/

    I am completely stuck at the moment. I can’t pay my vendors and 60% of my orders require manual intervention to process properly. I can’t carry on operating like this. I need help. What do you suggest please?

    My Skype is livingston.charlie or my email: charlie[at]thebookcoverdesigner.com

Viewing 4 posts - 1 through 4 (of 4 total)
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