Orders not showing

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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 24 posts - 1 through 24 (of 24 total)
  • Author
    Posts
  • #4344
    sleevecc
    Participant

    The orders are not showing for Vendors to see. does notify vendor that an order was placed though. yes the box is checked in capabilities.

    #4345
    ben
    Keymaster

    Is the order processing or completed? If yes:

    Please provide a screenshot of the WC Vendors Settings, a screenshot of the order, and a screenshot of the vendor dashboard where it is not showing.

    #4347
    sleevecc
    Participant

    was showing as processing ,, I changed to complete and still not showing up in vendors frontend, all plugins are deactivated cept woocommerce and the vendor plug

    bidn4wood.com tester/tester
    http://bidn4wood.com/temp/vc_settings.jpg

    #4349
    sleevecc
    Participant

    Also to combine my other threads to this one,, then filter for changing the commission label in the function.php does not work,, and also in the vendor email that is received by vendor it does not apply the shipping cost to the order I have tried it many different ways with all plugs deactivated as well.

    /* WC Vendors – Change Commission Subtotal: in emails WC Vendors */
    add_filter( ‘wcv_notify_vendor_commision_label’, ‘custom_wcv_notify_vendor_commision_label’ ,10, 1 );
    function custom_wcv_notify_vendor_commision_label( $message ) {
    $message = “Commission: “;
    return $message;
    }

    #4350
    sleevecc
    Participant

    whoops sorry about that,, try again will work now,,, if you want to use admin use testadmin/tester

    #4351
    ben
    Keymaster

    Problem #1: You are using the vendor dashboard shortcodes on the My Account page. Don’t! Use /vendor_dashboard/ for vendors. /my-account/ is for Customers, not vendors. 🙂

    I see all orders from your Admin Order area displaying properly on /vendor_dashboard/ with no problems when logged in as tester.

    #4352
    sleevecc
    Participant

    what in the world? can you post a screen shot of what you are seeing? cause logged in as tester I am only seeing Media/products/sales reports and profile,, not orders anywhere.

    #4353
    ben
    Keymaster

    I cant post a screenshot from the device I am on.

    yourdomain.com/vendor_dashboard/ logged in as tester.

    I see all the orders. 🙂 Perhaps you could post a screenshot of what YOU see?

    #4354
    sleevecc
    Participant

    Well maybe i am missing something,, all I am seeing under sells reports is an Order tab but no where does it show the buyers info, like name/address/email etc. for the order that was placed.

    • This reply was modified 5 years, 6 months ago by sleevecc.
    #4356
    ben
    Keymaster

    You are missing something. You’re looking at the back end. That’s why I keep asking you for a screenshot even though you ignore me each time. 😉

    yoursite.com/vendor_dashboard/
    yoursite.com/vendor_dashboard/
    yoursite.com/vendor_dashboard/
    yoursite.com/vendor_dashboard/
    yoursite.com/vendor_dashboard/
    yoursite.com/vendor_dashboard/
    yoursite.com/vendor_dashboard/
    yoursite.com/vendor_dashboard/
    yoursite.com/vendor_dashboard/
    yoursite.com/vendor_dashboard/
    yoursite.com/vendor_dashboard/
    yoursite.com/vendor_dashboard/

    THAT is where you need to be looking. 🙂

    #4357
    sleevecc
    Participant

    lol,, ok sorry I understand now.. its in the front end not backend, my apologizes… I get it, problem resolved from me being a dumbass… ok how about the shipping not showing up on the notify owner part? and the filter not working.

    #4358
    ben
    Keymaster

    So demanding arent you? 🙂

    The filter we’ll look at, and same with the other. When I have info, I’ll reply to those threads. 🙂

    #4359
    sleevecc
    Participant

    Ok thank you sir, for your time.

    #44589
    Nipuna Dodantenna
    Participant

    I’m having a similar problem. I’m looking at the front-end http://yoursite.com/vendor_dashboard/ but I don’t see any orders on the page.

    #44729
    Anna
    Keymaster

    Hello,
    Please make sure that vendor has orders that are completed or processing.
    Also, check that you have set your WC Vendors pages & shortcodes correctly:
    PAGES

    #53079
    Josua
    Participant

    Hi, Anna. I am having the same issue here. I checked the WC Vendor settings as you suggested and it appears the same as your screenshot.

    Here are what I looked.

    #53090
    Anna
    Keymaster

    Hello,
    In the screenshot you are showing the my-account/orders page, which is the page that the customer will visit to see purchases they have made.
    You need to go to the vendors dashboard, then to orders, to see the vendor’s orders/products that have been purchased by a customer. yoursite.com/vendor_dashboard/

    • This reply was modified 3 years, 9 months ago by Anna.
    #53113
    Josua
    Participant

    thank you… it’s solved now 🙂

    #53114
    Josua
    Participant

    by the way, would you mind helping me with vendor redirection? I posted my problem here:

    `https://www.wcvendors.com/help/topic/redirect-to-vendor-dashboard/#post-53094

    #53125
    Anna
    Keymaster

    OK, I have replied:

    #55553
    Mahesh Sanjeewa
    Participant

    Hi Anna, i have same issue i check all previous post about this issue but im unable to fix this. can you give me to private email to send my vendor account details.

    #55633
    Anna
    Keymaster

    Hello,
    Which issue are you having? The orders not being visible to the vendors?
    IF so, I am going to quote Ben from above:

    Is the order processing or completed? If yes:

    Please provide a screenshot of the WC Vendors Settings, a screenshot of the order, and a screenshot of the vendor dashboard where it is not showing.

    Also, please provide your WooCommerce System Status (wp admin > woocommerce > system status) as well in a reply.

    #76998
    katie eldridge
    Participant

    Hello, I have purchased my second WCVendors to update my software. It’s fixed the problems I was having however I just received a message from one of my vendors saying that she is unable to see the customers details. Also she did not get an email notification that she had an order like she had before. I just updated the system yesterday in which her it showed working fine prior to me updating the system but now this morning both of her orders do not show so it has to do something with the updated latest version of WCVendors.

    For the time being I was able to provide a pdf Invoice created with a plugin and email her copies of the orders she did not have information on. However I can’t be doing this every time. Attached is the image she sent me. Please let me know any further information you would need….I will send a separate massage with my site details.

    #77067
    Anna
    Keymaster

    Hello.
    When I logged in, the first thing I saw was this:

    WooCommerce data update – We need to update your store database to the latest version.

    I am not sure what version of WooCommerce you’re updating from, but if it is pre- v3.0 then there were a lot of changes! If you run the DB update, does this resolve the issue?

Viewing 24 posts - 1 through 24 (of 24 total)
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