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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #64149
    kokomosh
    Participant

    Hello,

    I am trying to understand the general way things work with relation to the way payment is handled between the customer, the marketplace owner, and the vendor. Who receives the payment? Who pays to who a commission? How it the price paid divided between the vendor and the marketplace owner? What is the general concept / structure?

    Here’s an example:

    1. VENDOR1 offers PRODUCT1 on the marketplace.

    2. The price of PRODUCT1 is $10.

    3. A customer buys PRODUCT1 on the marketplace and pays the $10.

    In this example, who is the one receiving the $10 payment? Is it the the marketplace owner? After that, how is the price divided between the vendor and the marketplace owner? Who sends to who? What is the technical method by which it is done?

    Could you please clarify?

    Thank you!

    #64273
    kokomosh
    Participant

    I am looking forward to a reply on my query.
    Also, could you please advise if the plugin supports adaptive gateways (which should allow to split the payment as soon as the customer pays for the order)?

    #64304
    Anna
    Member

    @kokomosh
    Hello,
    I will try to help you understand, yes.
    First of all, you have settings in which you can choose a commission amount to pay to the vendor when one of their items sells. So, if you were to choose “90”, the vendor will receive 90% of the sale and the admin would receive 10%.

    The payment flow can differ depending on what payment gateway/processor you use.
    1. If you use PayPal Adaptive Payments: https://www.wcvendors.com/kb/configuring-paypal-adaptive-payments/ (parallel NOT chained) then you can choose to have the payments paid instantly.. the commissions split would happen at checkout, with the vendors portion going to their paypal account, and the admin payment going to the admin paypal account.
    2. If you use our Stripe Commissions & Gateway plugin https://www.wcvendors.com/product/stripe-commissions-gateway/ your vendors will connect their Stripe account to your marketplace, and then they will receive their commissions to their Stripe account at checkout, and admin will receive admin portion.

    3. If you use any other payment gateway (as of right now, those are the only two we have that split instantly), you the ADMIN will receive all payments from customers. Your Commissions log will show the due commissions for the vendors (wp admin > woocommerce > commissions) and you can pay your vendors their due commissions and mark them PAID after you have done so. you can choose to pay your vendors using whatever method you wish.

    Let me know if you need further clarification or more help.
    You may also learn more by viewing our Knowledge base and/or our Docs site:
    Knowledge base: https://www.wcvendors.com/kb/
    Docs: http://docs.wcvendors.com/

    As well as our dev site (this also has WC Vendors Pro installed, so bear that in mind…): https://dev.wcvendors.com

    #64413
    kokomosh
    Participant

    Thank you for your kind reply, it is appreciated.

    In the case of PayPal Adaptive Payments, or Stripe, in which the payment would be split to the admin and vendor directly to their accounts, how would things work in the case of refund?

    For example, let’s say that a customer made a payment of $100 for a certain product, of which $50 were sent to the vendor and $50 were sent to the marketplace owner. Then, let’s assume that the customer cancelled the order, and that he is entitled for a refund. What would be the procedure of such refund? Would the refund be issued separately by the vendor and by the marketplace owner?

    Thanks again!

    #64458
    Anna
    Member

    @kokomosh
    Yes- the refund would have to be submitted form each of your accounts separately.

Viewing 5 posts - 1 through 5 (of 5 total)
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