Home Forums Stripe Commissions & Gateway Support PHP Error Setting up Stripe

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • #17410
    Mikaelfs
    Participant

    Hi,

    I bought your plugin today but can’t get it to work when running in the test mode.
    I get the following error message:

    PHP Fatal error: Call to undefined method WC_Gateway_Stripe_Connect_Subscriptions::stripe_request() in …/plugins/wc-vendors-gateway-stripe-connect/classes/class-wc-gateway-stripe-subscriptions.php on line 194

    What could be wrong?

    Thanks,

    #17474
    WC Vendors Support
    Participant

    Hi Mika,

    That’s a known bug we should have fixed tonight/tomorrow. We patched up a bit in Stripe so that it does not clash with social login plugins that are poorly coded, and this is the last fix for us to check out (the subscriptions part of it). Another member reported this bug to us a few days ago and Jamie just has to sit down and get it resolved. Once that’s done, we’ll be pushing a new version of Stripe to the servers that should resolve it for you.

    CHeers

    Ben

    #17518
    Mikaelfs
    Participant

    Hi,
    Great, thanks for info!

    Regarding Stripe, is the Managed accounts feature something that you have in mind for the near future?

    And also, maybe wrong part of the forum, but when we are talking about Subscriptions: When you release the variants for the frontend of the Pro Vendor Dashboard, will it include subscription variants (and simple subscription) ?

    Best Regards,
    Mikael

    #17525
    WC Vendors Support
    Participant

    Hi Mikael,

    Managed accounts we have no intention to support now or in the future.

    Subscriptions would need to be integrated to Pro by you or anyone else. It would require the add/edit product form be templated out to correctly save and request the right values for the product type.

    Cheers

    #17537
    koran
    Participant

    Will social login will be fix with the stripe update

    #17553
    Mikaelfs
    Participant

    Thanks for the reply,

    Got it!

    Is the integration of the Subscription forms in the front end something that you do as a customize job? If so, about how much would it be?

    BR
    Mikael

    #17612
    WC Vendors Support
    Participant

    @rano864 — Yes, we have fixed that, and will be part of the next Stripe update once we also fix the Subscriptions code errors.


    @mikaelfs
    – Please only set private replies when there’s private information such as logins/passwords and such. The integration on the front end isn’t part of the Stripe gateway, we’re fixing the functionality so that you can actually charge subscriptions with Stripe. The integration for Pro front end subscriptions would be done by modifying the add/edit product form and adding all the necessary meta keys and values and form fields for Subscription products. We might be able to handle that as a custom job, it’d be more Jamie than me since Subscriptions are much more complex than I can handle. It’d probably be around a $400-$500 task.

    #18046
    Mikaelfs
    Participant

    Hi,

    Ahh sorry, just used to click private as default.

    Okey thanks then I know a approx price for that task.

    How’s it going with the fixes of Stripe Subscriptions? When will it be available?

    BR
    Mikael

    #18087
    WC Vendors Support
    Participant

    Jamie is still in the process of moving, but he’s working on it as much as he can. The issue with it is that the original Stripe gateway was from Matt Gates and apparently he didn’t even add in half of the required subscription code, but did complete the regular non-subscription gateway code. It took 6 months before anyone who purchased Stripe to even use it for subscriptions, so perhaps the lack of popularity for it is why he didnt add it to the code base to begin with. Weird. But anyway, Jamie is working on it. 🙂 It’s just a lot more than a “typo” fix like most bugs tend to be.

    #27384
    Andrew
    Participant

    Hello,

    I have bought your plugin but still getting this error. Did this ever get resolved? This is what our error log says:

    The “error_log” file generated the following entry, each time we tried to place the order – “Call to undefined method WC_Gateway_Stripe_Connect_Subscriptions::stripe_request()” . Basically, in the plugin class WC_Gateway_Stripe_Connect_Subscriptions, the method stripe_request() does not exist.

    Please could you update me on this as soon as possible?

    Many thanks,
    Andy

    #27398
    WC Vendors Support
    Participant

    Hi Andy,

    Are you using WooCommerce Subscriptions?

    #27403
    Andrew
    Participant

    Hi Ben,

    Yes I am using WooCommerce Subscriptions, is this a problem?

    Many thanks,
    Andy

    #27410
    WC Vendors Support
    Participant

    Hi Andy,

    With Subscriptions disabled, does it still throw the error?

    #27416
    Andrew
    Participant

    Hi Ben,

    I only have subscription products but I disabled the Woocommerce subscriptions and added a simple product to test and yes it went through ok. However, I don’t sell normal products and really need this working with Woocommerce subscriptions. What are the possibilities of this?

    Hope you can help,

    Thanks,
    Andy

    #27418
    WC Vendors Support
    Participant

    The chances of it working are slim to none. The subscriptions code in Stripe needs re-coding. It’s in there, yes, but it’s not sold as a subscription compatible gateway. It doesnt support subscription based products at all.

    #27419
    Andrew
    Participant

    Is there any gateway that will work with Vendors and Subscriptions as I’m not bolted to Stripe. Would the right direction to go down be PayPal Adaptive payments?

    Thanks in advance

    #27420
    WC Vendors Support
    Participant

    That’s a good question. Our PayPal Adaptive Payments, and our Stripe, are the only two gateways that have the ability to instantly pay vendors their commissions. You can use ANY WooCommerce gateway, but only ours for the instant vendor payments. I’m not sure how PayPal Adaptive Payments would work with subscriptions. It’s free, though, so if you feel like giving it a try let us know! 🙂

Viewing 17 posts - 1 through 17 (of 17 total)
  • The forum ‘Stripe Commissions & Gateway Support’ is closed to new topics and replies.