Home Forums WC Vendors Pro Support Plugin does not work, white screen and wait

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.


Thank you to all of our customers!


Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
  • #53112
    Vladi Mix

    Hello, I have previously used free version. It worked, but the commission did not charge anything. After which I created the table in the database manually, it ran well. I decided to buy the Pro version and have installed and activated like in the user manual und like in this video guide https://www.youtube.com/watch?v=A4kLxsgFplM . It does not work, the page loads and does not start, screen is white .. Have also other side created and the schortkode entered – it does not start .. What is the problem? Ask for a solution or money refund because if you paid for a plugin, it should work and not take so much time to troubleshoot. Thank you!


    Please reply with your WooCommerce System Status. wp admin > WooCommerce > System Status. Thank you!

    WC Vendors Support

    If your screen is white, that means it’s an Internal Server Error 500. Please tell us what the last few lines of your error_log say.

    Vladi Mix

    Hello Anna, Hello Ben,

    Attached systemreport by WooCommerce. It is not an internall error 500. After the vendor pro activation, the page vendor dasboard does not open, simply infinite wait and nothing, whatever shortcode one inserts.

    ### WordPress Environment ###

    Home URL: https://
    Site URL: https://
    WC Version: 2.6.12
    Log Directory Writable: ✔
    WP Version: 4.7.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: de_DE

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.0.14
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.47.0

    SUHOSIN Installed: –
    MySQL Version: 5.7.16
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 2.6.12
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔

    ### Active Plugins (31) ###

    Redux Framework: von Team Redux – 3.6.3
    Akismet: von Automattic – 3.2
    AZEXO Bookings: von azexo – 1.23
    AZEXO Deals: von azexo – 1.23
    AZEXO WooCommerce Email Verification: von AZEXO – 1.23
    AZEXO Group Buying: von AZEXO – 1.23
    AZEXO Post likes: von AZEXO – 1.23
    AZEXO Listings: von AZEXO – 1.23
    AZEXO-Abfrageformular: von AZEXO – 1.23
    AZEXO Social Login: von AZEXO – 1.23
    AZEXO HTML customizer: von azexo – 1.23
    AZEXO Visual Composer elements: von azexo – 1.23
    Better Notifications For WordPress: von Voltronik – 1.6
    CMB2: von WebDevStudios –
    Contact Form 7: von Takayuki Miyoshi – 4.6
    Custom Classes: von Justin Tadlock – 0.1
    Individuelle Sidebars: von WPMU DEV –
    Infinite Scroll: von Beaver6813
    Paul Irish
    Glenn Nelson – 2.6.2

    JP Widget Visibility: von JP – 3.9.6
    WPBakery Visual Composer: von Michael M – WPBakery.com – 5.0.1
    Loco Translate: von Tim Whitlock – 2.0.11
    Scroll Top Advanced Pro: von Nasir – 12.00
    Visual Composer widgets: von azexo – 1.23
    WaspThemes – Yellow Pencil Pro: von WaspThemes – 5.5.4
    WC Variations Radio Buttons: von AZEXO – 1.20
    WC Vendors Pro: von WC Vendors – 1.3.8
    WC Vendors: von WC Vendors – 1.9.7
    Widget CSS Classes: von C.M. Kendrick – 1.4.0
    WooCommerce – PDF Vouchers: von WPWeb – 2.9.6
    WooCommerce: von WooThemes – 2.6.12
    WP LESS: von Oncle Tom – 1.8.0

    ### Settings ###

    Force SSL: ✔
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 0

    ### API ###

    API Enabled: ✔

    ### WC Pages ###

    Shop-Basis: #195 – /shop/
    Warenkorb: #204 – /cart/
    Kasse: #205 – /checkout/
    Mein Konto: #206 – /my-account/

    ### Taxonomies ###

    Product Types: deal (deal)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    ### Theme ###

    Name: Kupon
    Version: 1.23
    Author URL: http://www.azexo.com
    Child Theme: ❌ – Wenn du WooCommerce mit einem Theme
    das du nicht selbst entwickelt hast
    an eigene Bedürfnisse anpasst
    dann empfehlen wir die Verwendung eines Child Themes. Siehe Wie du ein Child Theme erstellst (engl.)

    WooCommerce Support: ✔

    ### Templates ###

    Overrides: kupon/woocommerce/archive-product.php

    ### WC Vendors Pro ###

    Theme Compatability: –
    Pro Dashboard Page: – #813
    Feedback form page: ✕ Verkäufer Bewertungen funktionieren nicht ohne diese Seite. Klicken Sie hier um die Seite festzulegen..
    Vendor Shop Permalink: – vendors/

    ### Templates ###

    Overrides: –



    If your screen is white, that means it’s an Internal Server Error 500. Please tell us what the last few lines of your error_log say.

    Please follow Ben’s advice there…. check your error_log and show us what those lines say

    In addition…. This may be a plugin conflict. Please deactivate all plugins except WooCommerce and WC Vendors… then try to activate WC Vendors Pro.

    Vladi Mix

    Hello Anna,
    I have found the plugin that caused conflict “AZEXO-Query- plugin”. It is search form, but is the most important for the page. What can you do now that both plugins work?


    I do not know what in that plugin is causing such an issue with WC Vendors Pro being able to be used. There are other search forms that do not cause this kind of problem. You can discuss the issue with the plugin author; or, you can use a different search method or plugin.



    Don’t enable the search on the vendor dashboard. We use a single page so you shouldn’t need to load the search on this page.



    Vladi Mix

    So did it. Removes the search function from the dashboard, it is ok now.


    Great! Glad that solution worked for you.

Viewing 10 posts - 1 through 10 (of 10 total)
  • The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.