Home Forums WC Vendors Pro Support pro dashboard tabs not working

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #52425
    marie mour
    Participant

    website.com/pro-dashboard works
    all tab links have the ‘/’ missing:
    website.com/pro-dashboardsettings etc
    If I type it in the address bar, the page appears correctly (website.com/pro-dashboard/settings). It’s just the tab links are wrong.
    Sub-tabs in the settings page ‘store / payment / branding / shipping / social’ all work.

    I have re-saved permalinks a few times and that’s not working. I have forced refresh, not sure what else to try.
    Thread in forum only mentioned permalinks as a fix.
    Pages all set correctly.
    Happy to provide admin login.

    
    ### WordPress Environment ###
    
    WC Version: 2.6.11
    Log Directory Writable: ✔
    WP Version: 4.7
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: ❌ 5.4.45 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
    PHP Post Max Size: 40 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.38.0
    OpenSSL/1.0.1e
    
    SUHOSIN Installed: ✔
    MySQL Version: 5.6.34
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 2.6.11
    : 
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔
    
    ### Active Plugins (22) ###
    
    BP Remove Profile Links: by @bphelp – 1.2
    BuddyPress Reorder Tabs: by BuddyBoss – 1.0.9
    MarketPlace: by BuddyBoss – 1.2.1
    BuddyBoss One Click Installer: by BuddyBoss – 1.0.3
    BuddyPress Global Search: by BuddyBoss – 1.1.5
    BuddyPress: by The BuddyPress Community – 2.7.4
    WPBakery Visual Composer: by Michael M - WPBakery.com – 4.12
    Loginizer: by Raj Kothari – 1.3.2
    Newsletter: by Stefano Lissa & The Newsletter Team – 4.6.0
    Revolution Slider: by ThemePunch – 4.5.9
    Simple 301 Redirects: by Scott Nellé – 1.07
    Under Construction: by Noah Kagan – 1.17
    User Switching: by John Blackbourn – 1.0.9
    WC Vendors Pro: by WC Vendors – 1.3.8
    WC Vendors: by WC Vendors – 1.9.7
    WooCommerce Weight Based Shipping: by dangoodman – 4.2.2
    WooCommerce PayPal Express Checkout Gateway: by Automattic – 1.1.2
    WooCommerce: by WooThemes – 2.6.11
    WP Defender: by WPMU DEV – 1.1.4.1
    WP Editor: by Benjamin Rojas – 1.2.6.3
    WP Smush Pro: by WPMU DEV – 2.5.2
    WPMU DEV Dashboard: by WPMU DEV – 4.2.1
    
    ### Settings ###
    
    Force SSL: ✔
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ✔
    
    ### WC Pages ###
    
    Shop Base: #58 - /shop
    Cart: #59 - /cart
    Checkout: #60 - /checkout
    My Account: #61 - /my-account
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: OneSocial Child Theme
    Version: 1.2.0
    Author URL: http://www.buddyboss.com
    Child Theme: ✔
    Parent Theme Name: OneSocial
    Parent Theme Version: 1.2.0
    Parent Theme Author URL: http://www.buddyboss.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### WC Vendors Pro ###
    
    Theme Compatability: -
    Pro Dashboard Page: - #646
    Feedback form page: - #978
    Vendor Shop Permalink: - creator
    
    ### Templates ###
    
    Overrides: –
    
    #52430
    Anna
    Member

    Hello,
    Yeah- please send the login (admin name & password) in a private reply, since off the top of my head I’m not sure what configuration would be causing this.

    #52444
    marie mour
    Participant

    buddyboss / buddybossindi

    #52447
    Anna
    Member

    Hello,
    It is fixed now as far as I can see – I created a vendor account and logged in. Dashboard links are working fine.
    Unfortunately I do not know how it was fixed, because until I turned off the Under construction plugin (I turned it back on before I signed out), I could not test as a vendor.
    I refreshed your settings, permalinks and checked your wc vendors pages. Through that process, somewhere, I guess something was reset. I expected to find the links still missing the / when I signed in as a vendor- but, alas, they worked fine.

    #52449
    marie mour
    Participant

    Awesome thanks, thanks for explaining your process too.

Viewing 5 posts - 1 through 5 (of 5 total)
  • The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.