Home Forums WC Vendors Pro Support Product Description not saving on Pro dash

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #12282
    Donna Anderson
    Participant

    I checked through the forum and didn’t see this question anywhere so here goes.. When entering a product on the Add Product page on the pro dash it’s not saving the description. Any suggestions?

    #12284
    Donna Anderson
    Participant

    FYI: I pulled up a bunch of older product listings to check something. We’ve been using the product short description on probably 90% of our listings. When you pull those listings up under the Pro dash there’s nothing in the Product Description box.

    I know you guys aren’t using the short description box – I saw that in other posts here on the forum and that’s fine. But our problem is on new listings created under the Pro dash using the Product Description box, the description isn’t being saved.

    #12287
    WC Vendors Support
    Participant

    Hi Happy,

    The Short Description box is added for 1.0.3 and will be live when it is released in about 12 hours ish.

    For the main product description box, I went to dev.wcvendors.com/my-account logged in as vendor1 password vendor1 — Clicked the Pro Dashboard, edited a product, and edited the products description. Worked just fine here?

    Have you overwritten the templates at all?

    Ben

    #12290
    Donna Anderson
    Participant

    No, haven’t touched the templates. What browser are you using because some vendors are reporting problems trying to create coupon codes in Chrome. I’m having problems with this description thing when I use FF. And I’m also seeing a couple of styling issues in FF that don’t appear on Chrome – the vendor location and phone are wonky and on the add product screen the text boxes are all scrunched up. I’ve been waiting to see what happens with the next update or two before I bring any problems to you guys. Most of them are tiny, already on the forum somewhere and you’re addressing them so I figure all the little bugs will get ironed out eventually.

    #12292
    WC Vendors Support
    Participant

    Hi Happy,

    Remember, most of the bugs we fix are because people *have* reported them. 🙂 If you see something unreported, report! 🙂 And please, screenshots if possible with the problematic area circled. Makes our life a LOT easier. 🙂

    I use Chrome and Edge to test with, and Chrome is my “daily driver browser”.

    Ben

    #12295
    Donna Anderson
    Participant

    Oh, I know – Most of the stuff I’m seeing is small and it’s already been reported. I’ll come back and add some screenshots to help define ‘wonky’ LOL

    #12329
    Donna Anderson
    Participant

    Sending some ‘wonky’ screenshots to enjoy with your Monday morning coffee 🙂

    #12363
    Donna Anderson
    Participant

    Were you guys just working in my site? It’s not a problem but my homepage just went blank and one of my vendors just emailed me to say she got the flywheel log-in screen when she tried to log in. Just wanted to know if it’s you or if I have gremlins 🙂

    #12365
    WC Vendors Support
    Participant

    Nope! It wasn’t us! Jamie is asleep, and I’m entertaining my son. 🙂

    #12372
    Donna Anderson
    Participant

    Yep, gremlins! Sorry to bother you. Give the baby an extra hug from me 🙂

Viewing 10 posts - 1 through 10 (of 10 total)
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