Home Forums WC Vendors Pro Support Products empty on Pro Dashboard

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #62684
    Brendon
    Participant

    Hey support since updating Woocommerce and WC Vendors the pro dashboard Products page is now empty so clients cant see or edit any of their exisiting products. Please help

    #62746
    Anna
    Member

    @mpadmin
    If you deactivate all plugins except WooCommerce, WC Vendors Pro and WC Vendors, and switch to the Storefront theme- do the products show?
    There have been MANY recent changes in WooCommerce (subsequently now in our plugins), so if ANY of your plugins or theme are not updated for WooCommerce 3.0+, this could be causing this issue.

    #63672
    Brendon
    Participant

    thanks will contact theme developer and see if they can fix it!

    #64204
    Brendon
    Participant

    Hi no it doesnt and the theme developer has logged in and said everything is fine and all up to date i need to contact wcvendors to resolve this issue… so now Im lost I dont know who the issue is with, they logged in and said its a plugin issue and you said its a theme issue. Please help

    #64225
    Anna
    Member

    Hello,
    No, I said it * could * be a theme issue or plugin conflict. I just wanted to rule that out so we could try to narrow down the issue.

    Please update to WC Vendors v1.4.3 That may resolve the issue…

    #64270
    Brendon
    Participant

    Hi Anna thanks so much for your reply, I am already running WC Vendors v1.4.3

    #64276
    Anna
    Member

    @mpadmin
    I logged in as admin; checked your settings, reset the vendor & pending vendor roles, saved your permalinks. Settings now look good.
    I made a test vendor- listed a product (test). I then purchased the product as admin.
    The vendor can view the order and product in the dashboard.
    From my testing- all looks well now.
    Am I missing anything?

    IMHO your theme is a bit wonky..

    #64277
    Brendon
    Participant

    Hi Anna, the theme and simple auctions etc all came as one bundle so not sure why its wonky…?

    Please see screenshot attached the vendors can still not see their products to edit or modify i can send you this users login details if you wish to login with it and check for yourself?

    #64303
    Brendon
    Participant

    thanks so much Anna! I have no idea haha thats why I need to call the guru’s in 😀

    #64305
    Brendon
    Participant

    Hey Anna another thing I was meant to ask a while back and got busy was how do I get the my account page to look nice like your one on your site (image attached) you will see when you go to my account on the majestic site its very bland…? is that a wcvendors thing or a theme config?

    #64373
    Anna
    Member

    @mpadmin
    The my-account page used for our demo is styled as such from the Storefront theme.
    That’s definitely styling/css within the theme.

    If you switch to the Storefront theme can your vendors view their products and orders int he Pro dashboard? Are all of their products auctions? https://wordpress.org/themes/storefront/

    #64394
    Brendon
    Participant

    Hi Anna now when I activated the storefront theme they show up just fine when I switch back they no longer do so I think we getting somewhere but should def be theme related from what this has shown (dont know if what you did fixed part of it because the storefront didnt how them either but does now) I will contact the theme developer again and put the ball in his court 🙂 thank you so much for your help its very much appreciated. All the best and take care

Viewing 12 posts - 1 through 12 (of 12 total)
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