Home Forums WC Vendors Pro Support So Many Shipping Issues

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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

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If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #49512
    Corielle
    Participant

    We are having a lots of issues related to shipping zones and vendor shipping addresses. Here’s my best effort at explaining…

    I’ve got Vendor Shipping enabled as a standalone method, and I want it to be the only option for shipping. To prevent customers from seeing multiple shipping options in the cart or checkout area, there are no shipping zones except “Rest of the World” (which can’t be removed), and there are no rates associated with “Rest of the World.”

    However, without any shipping zones, customers are seeing this error message in cart/checkout: “There are no shipping methods available. Please double check your address, or contact us if you need any help.” Whether or not they see this message depends on which products/vendors are in their cart. I found a thread in the WC Vendors forum suggesting this could be fixed by ensuring that all vendors have their Country set in “Store Shipping Address.”

    Through the WC Vendors Pro dashboard, vendors can only set their “Store Address,” not their “Store Shipping Address” (which appear as two separate field areas in the admin view of the User account). Even though each vendor has set the “Shipping From” field to “Store Address,” customers see the above error message unless the vendor also has Country set in “Store Shipping Address.”

    Since vendors cannot set the “store shipping address” themselves, as the admin, I have been going through each vendor’s user account and attempting to manually set their shipping country in the “Store Shipping Address” section. I have been able to do this for certain vendors, and once their Country is set in “Store Shipping Address,” the error message disappears and customer is able to order from that vendor. HOWEVER, for most vendors, I cannot save any changes that I make to their “Store Shipping Address.” When I click save, any other changes that I make are saved, but the shipping details in the “Store Shipping Address” section disappear.

    While this issue exists, no one can checkout on our site, except from a few vendors. I’ve got lots of customers emailing complaints and abandoning carts worth hundreds of dollars. This is causing us and our sellers to loose crucial business, so please please please assist as quickly as possible.

    #49514
    Corielle
    Participant

    Admin login user/password: adminbuddy
    Demo store login: (user) liftuplift / (pass) alliance1388

    #49515
    Corielle
    Participant

    WordPress Environment
    Home URL: http://www.liftuplift.com
    Site URL: http://www.liftuplift.com
    WC Version: 2.6.8
    Log Directory Writable: /home2/liftupl2/public_html/wp-content/uploads/wc-logs/
    WP Version: 4.6.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron:
    Language: en_US
    Server Environment
    Server Info: Apache
    PHP Version: 5.6.27
    PHP Post Max Size: 50 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.24.0, OpenSSL/1.0.0
    SUHOSIN Installed: –
    MySQL Version: 5.6.32
    Max Upload Size: 50 MB
    Default Timezone is UTC:
    fsockopen/cURL:
    SoapClient:
    DOMDocument:
    GZip:
    Multibyte String:
    Remote Post:
    Remote Get:
    Database
    WC Database Version: 2.6.8
    woocommerce_sessions
    woocommerce_api_keys
    woocommerce_attribute_taxonomies
    woocommerce_downloadable_product_permissions
    woocommerce_order_items
    woocommerce_order_itemmeta
    woocommerce_tax_rates
    woocommerce_tax_rate_locations
    woocommerce_shipping_zones
    woocommerce_shipping_zone_locations
    woocommerce_shipping_zone_methods
    woocommerce_payment_tokens
    woocommerce_payment_tokenmeta
    Active Plugins (21)
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    BuddyPress Reorder Tabs by BuddyBoss – 1.0.9
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    Simple Redirect by Get on Social – 4.0.4
    WC Vendors Pro by WC Vendors – 1.3.7
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    WC4BP -> BuddyPress xProfile Checkout Manager by Sven Lehnert – 1.2.1
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    Yoast SEO by Team Yoast – 3.9
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    WP Smush by WPMU DEV – 2.5.2
    Settings
    Force SSL:
    Currency USD ($)
    Currency Position left
    Thousand Separator ,
    Decimal Separator .
    Number of Decimals 2
    API
    API Enabled:
    WC Pages
    Shop Base: #29 – /marketplace/
    Cart: #30 – /cart/
    Checkout: #31 – /checkout/
    My Account: #32 – /my-account/
    Taxonomies
    Product Types: external (external), grouped (grouped), simple (simple), variable (variable)
    Theme
    Name: OneSocial Child Theme
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    Pro dasboard page: ✔ – #23504
    Feedback form page: ✔ – #23505
    Vendor Shop Permalink: ✔ – store
    WC Vendors Pro Templates [?]
    Overrides: –

    #49521
    Corielle
    Participant

    I am so confused by this….
    I deactivated all nonessential plugins, and at first, that seemed to magically correct the problem. Suddenly, shipping was calculated correctly in my cart, regardless of whether the vendors’ Country was set in the “Store Shipping Address” section. Then, I emptied my cart and started over. All of a sudden, the issue was back. I emptied my cart again and started over again. That time, the issue was gone.

    You can attempt to replicate the issue by adding these two products to your cart on our site.

    The vendor of this product does NOT have country set in her “Store Shipping Address” area. http://www.liftuplift.com/marketplace/gifts/wrapperoo/?attribute_pa_color=gray

    The vendor of this product DOES have Country set in her “Store Shipping Address” area.
    http://www.liftuplift.com/marketplace/clothing/steel-blue-cardigan-with-hidden-pocket-classic-pocket-poppet-copy/?attribute_pa_size=xs

    #49522
    Jeffrey Whipp
    Participant

    Hi Corielle,

    We solved this problem by changing these settings:
    Go to Woocommerce > Settings > General > Default Customer Location and set to “No location by default”
    Then:
    Go to Woocommerce > Settings > Shipping > Shipping Options and set to “Default to customer billing address”

    Now shipping is based on the customer billing address, not on any store address.

    Hope this helps!

    #49523
    Jeffrey Whipp
    Participant

    woops! sorry, I meant set to “customer SHIPPING address”

    #49532
    Corielle
    Participant

    @modcamper – Thanks, Jeffery! I appreciate your input! It looks like our General and Shipping settings are already setup this way. I deactivated a few plugins which may have been causing conflicts, because everything seems to be working OK now.
    Cheers!

Viewing 7 posts - 1 through 7 (of 7 total)
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