Home Forums WC Vendors Pro Support Some Pages Still showing white screen

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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.Β  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • #12555
    ryanlegal32
    Participant

    http://hotrodresource.com/dashboard/

    shouldn’t it show (you are not a vendor) apply to be one?

    Also, where is the vendor sign up form when that box is checked?

    http://hotrodresource.com/vendor_dashboard/shop_settings/

    white screen

    I saved permalinks after installing the latest version of wc vendors pro

    #12556
    WC Vendors Support
    Participant

    Hi Ryan,

    I’m going to guess it isn’t WC Vendors related.

    http://hotrodresource.com/store/hot-rod-accessories-hot-rod-resources/tuffrides-8-pack-50-cal-black-with-brass-tips/ — White screen too.

    Chances are, your PHP memory limit is still set to 40M (40MB). Bump that to 128M and I bet you’ll see this problem disappear. πŸ™‚

    https://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/

    Cheers

    Ben

    #12573
    ryanlegal32
    Participant

    Hey Ben,

    Tried everything (i’ve attached screenshots with descriptions) Of course the first thing i did was shut down plugins to see if they were causing the issue…

    I have increased the memory (see attached)

    Here is temp login access for both admin and a store owner

    Store
    tuffrides
    Easy074alan!

    Admin
    newphoto
    Easy074alan!

    Please take a look…

    I have also contacted the theme owner for the Vendor store css issue

    #12590
    Jamie
    Keymaster

    Hi Ryan,

    Due to the fact that you are using a custom registration form we are unable to hook into that. We rely on the standard WooCommerce account pages (assuming registration is enabled on this page) to get registration happening.

    I’ve just logged in as admin and vendor and you’re site is very slow. As the vendor I’m able to see the pro dashboard when logged in but the style (imo) is a bit broken. All the areas appear to render as we programmed them but the design is pretty much hosed.

    I did some tests and your host is really letting you down. You also have some very large images that could do with some shrinking. There is a plugin called smushit that will really help with this : https://wordpress.org/plugins/wp-smushit/

    Based on the number of plugins you have activated I would highly recommend bumping it up to 256MB at this point. I would also recommend you shop around for a new host. I would recommend running away from godaddy as fast as you can, with everything you have to find a host that isn’t a giant pile of fail.

    cheers,

    Jamie.

    #12640
    ryanlegal32
    Participant

    I absolutely agree with you… I’m thinking of going to bluehost. Godaddy is really the slowest moving snail on the planet. I’ll bump up my memory, but I’m still confused as to what to do with the issues of the screen not showing anything. I’m just not completely sure what I’m missing. I talked to the theme owners who are going to try and fix the css issue for the vendor store pages, but what do I need to do to get things showing properly.

    I don’t need to use that custom form (gravity forms) for registration.

    I mean, I don’t even know what I should be seeing there…

    I need a bit more direction and maybe some screenshots of what I should be seeing and also, how to achieve this. I will resolve the slow hosting and large images. I currently use ewwwwww image optimizer and imsanity to reduce images files but I’ll check out smushit.

    #12641
    ryanlegal32
    Participant

    Also, I’ve already done things like disable almost all the plugins etc, but still can’t get this to work properly.

    #12642
    WC Vendors Support
    Participant

    Bumping your memory should solve the white screen issue. πŸ˜‰

    #12648
    ryanlegal32
    Participant

    Ben… I did that… even changed themes for the hell of it. When you are logged in it seems you can see them ( the message that your account is not a vendor apply to be one with just a checkbox) but when i am not logged in at all, I can’t get any of those pages to show. I’m going on day 30 and still not able to get this working properly. I know that this is a new plugin so I’m trying to give it a chance. Please take a good look at what may be going on.

    Also, ewwwwww image optimizer with cloud optimization plus imsanity works better than smushit as i ran this and it said images already optomized.

    anyway, like i said, i love this plugin and really want to get my vendors selling but … it’s not working yet for me

    #12661
    WC Vendors Support
    Participant

    It’s not the image file sizes that are the problem. It’s the images DIMENSIONS. e.g., pinup girls, they are 600x900px images and you’ve got 4 wide for 2400x900px. That chews up browser memory and your bandwidth which makes your site load slower than hell. Which, it is, slower than hell right now. It’s very laggy scrolling as a result of the wrong image size/dimensions being used. Crop them images down to a reasonable dimension and dont use full sized images everywhere. πŸ™‚

    Next, you have 52 plugins installed. FIFTY TWO! Holy shit, batman! Granted, 37 are active, but WordPress has to read and load *all* of them to load your site. Every time someone visits a page. It’s a hell of a strain on a webserver. And some of them are pretty heavy resource plugins, like Gravity Forms, iThemes Security, myCRED, Revolusion Silder, Visual Composer, Fastest Cache, Slimstat, and Yoast.

    You’re basically trying to make your site work like a Ferrari, but instead, are driving a Hooters bus with 100 seats and lots of luggage for the girls suitcases.

    Now let’s look at the other problems.

    1.) You dont have a my-account page set. WooCommerce requires one. Things wont work right without it.

    2.) Your database has no query cache, which means all your database calls are going to be incredibly slow. (query_cache_size = 0 is current setting)

    3.) The “Sexy Author Bio” plugin is throwing four errors on every page.

    4.) Your homepage requires 109MB of memory every pageload. (this is a problem of too many plugins)

    5.) You’re using GoDaddy for webhosting. Another huge reason the site is slow. GoDaddy will put around 5,000-10,000 websites *ON ONE WEBSERVER*. How fun is that? πŸ™‚ But hey, it is only $3 a month right?

    6.) The reason your vendor dashboard pages didnt work is because you added the shortcode within Visual Composer and it was wrapping it as regular text. Visual Composer = EVIL. Stay away from that crap. πŸ™‚ You changed it yourself on October 4th at 4:51pm according to your revisions log. πŸ™‚

    Hope this doesnt sound like we’re ripping into you, it’s just that there are soooooo many issues on your site from the number of plugins, to the mysql configuration, to the webhosting company, to the image sizes, you’ve got your work cut out for you.

    Cheers

    Ben

    #12664
    ryanlegal32
    Participant

    After reading this and crying for an hour, J/K I will make some adjustments. (since the site is basically in testing mode – I have not really spent too much time thinking about all of this even though I should be…

    What I will do is test this on a site with the bare minimum and see if I run into the same issues. Do you recommend Bluehost?

    I know and have read all about GoDaddy and their shitty servers and they are just that. I have been planning on moving, but just wanted to get things adjusted before I did.

    Hope to have this all resolved soon.

    #12665
    ryanlegal32
    Participant

    I mean do you recommend Bluehost for hosting.

    #12669
    WC Vendors Support
    Participant

    I only have experience with my own webserver, rather than any other hosting companies servers. In general, if you shop for price, you get what you pay for. I would probably recommend bluehost since WordPress.org does, but there’s many qualified companies to host with. I would google “WooCommerce Hosting” and carefully choose. πŸ™‚

    In reality, ANYONE is better than GoDaddy. πŸ™‚

    #12670
    ryanlegal32
    Participant

    Thanks for the input. I hope to have this resolved. Can you send me a screenshot of what I should be looking at when a vendor is applying to be one or what I should be looking to see on the backend of wc vendors pro… even after removing a bunch of plugins unwrapping the dashboard shortcode page from (visual composers grasp) still nothing… so I just wanted to see what it is going to look like when it does work.

    #12671
    WC Vendors Support
    Participant

    Your Pro Dashboard looks perfect to me. I created an a new user on your website, with the role vendor, and logged in, then went to yourdomain.com/dashboard/ and it loads no problem.

    #12672
    ryanlegal32
    Participant

    weird – I just saw that – Maybe the gods are on my side now… What about if a user is not logged in any other ideas there. If I am not logged in should it show something when clicking those pages.

    By the way your support Rocks! Thanks for being patient.

    I am gearing up to get the F*ck away from godaddy now. Time to pack my bags and say good bye to the worst hosting

    #12678
    Global
    Participant

    Hi @ryanlegal32

    https://bigwetfish.hosting/

    I can recommend Big Wet Fish who are excellent for wordpress with excellent support. They normally respond with 15 min and are extremely helpful and support is 24 hours.They are based in ireland but I think they also have servers in US

    I have used them for around 4 years.

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Viewing 16 posts - 1 through 16 (of 16 total)
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