Home Forums WC Vendors Pro Support Store shipping address not accepting my inputs

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If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

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Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • #61203
    Glenn Carlson
    Participant

    My store shipping address section is not accepting any new inputs. I am able to update all other fields like billing address, etc. Any idea why this would happen? I updated all WCV plugins, but not WooCommerce yet.

    #61292
    Anna
    Member

    @glenngsxr
    BuddyBoss has not yet modified their product Social MArketplace / One Social to be WooCommerce 3.0+ or WC Vendors Pro 1.4+ compliant yet.
    This issue may be due to a template that is not up to date- as they override a lot of our templates.
    We did update the store-settings.php template for WC Vendors Pro 1.4.0.
    If you need a copy of Pro 1.3.9 to use until BuddyBoss updates their theme and marketplace plugin, private reply here with your email and I can send you a zip of 1.3.9. If you use 1.3.9, do NOT update to WooCommerce 3.0+

    #62132
    lodon
    Participant

    @glenngsxr
    I am having the exact same problem. My store shipping address will not save. This results in the “There are no shipping methods available…” message on the cart/checkout page because the store shipping address is not stored.
    I deactivated all unnecessary plugins, updated plugins and themes to the latest versions but no change. System status report shows that everything is OK. WC Vendors templates are all up to date. Was a solution found for this problem?

    #62135
    Anna
    Member

    @lloyd
    Will you please share your WooCommerce System Status in a reply?

    #62137
    lodon
    Participant
    
    ### WordPress Environment ###
    
    Home URL: https://www.dushimart.com
    Site URL: https://www.dushimart.com
    WC Version: 3.0.3
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    WP Version: 4.7.3
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    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (42) ###
    
    Ultimate Addons for Visual Composer: by Brainstorm Force – 3.16.10
    All In One WP Security: by Tips and Tricks HQ
    Peter
    Ruhul
    Ivy – 4.2.6
    
    CMB2: by WebDevStudios – 2.2.4
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    Custom Menu Wizard: by Roger Barrett – 3.3.0
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    Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.0
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    Force Regenerate Thumbnails: by Pedro Elsner – 2.0.6
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    Max Mega Menu - Pro Addon: by Tom Hemsley – 1.6.2.1
    Max Mega Menu: by Tom Hemsley – 2.3.5
    Postman SMTP: by Jason Hendriks – 1.7.2
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
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    WPML Multilingual CMS: by OnTheGoSystems – 3.6.3
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    YITH WooCommerce Wishlist: by YITHEMES – 2.1.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: ANG (ANG )
    Currency Position: left
    Thousand Separator: ,
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    ### WC Pages ###
    
    Shop base: #4 - /shop/
    Cart: #2435 - /cart-2/
    Checkout: #2436 - /checkout/
    My account: #7 - /my-account/
    
    ### Theme ###
    
    Name: Marketica Child
    Version: 4.1
    Author URL: http://www.toko.press
    Child Theme: ✔
    Parent Theme Name: Marketica WP
    Parent Theme Version: 4.1.0
    Parent Theme Author URL: http://www.toko.press
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: marketica-wp/woocommerce/archive-product.php
    marketica-wp/woocommerce/cart/cross-sells.php
    marketica-wp/woocommerce/content-product.php
    marketica-wp/woocommerce/content-product_cat.php
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    marketica-wp-child/woocommerce/emails/customer-invoice.php
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    ### WC Vendors Pro ###
    
    Theme Compatability: -
    Pro Dashboard Page: - #2454
    Feedback form page: - #2455
    Vendor Shop Permalink: - vendors/
    
    ### Templates ###
    
    Overrides: marketica-wp-child/wc-vendors/dashboard/store-settings.php
    marketica-wp/wc-vendors/front/ratings/ratings-display-panel.php
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    ### Templates ###
    
    Scheduled Export to FTP: ✔
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    #62139
    Anna
    Member

    Thank you, lodon @lloyd
    If you temporarily switch to the Storefront theme, do the shipping fields save properly? These the front-end form shipping address fields (pro dashboard > settings ) that you are referring to, correct?

    Would you please check with the Marketica theme authors to see if they have updates their templates.
    They override some of our templates, and changes were made in this template for our 1.4 update.
    Here were the changes we made for version 1.4:
    * Templates Updated:
    templates/dashboard/store-settings.php
    templates/dashboard/dashboard-notice.php
    templates/dashboard/product-edit.php
    templates/dashboard/orders/order_details.php
    templates/dashboard/reports/overview.php
    * Templates Added:
    templates/dashboard/product-simple.php
    templates/dashboard/product-download.php

    #62149
    lodon
    Participant

    Anna,
    I a referring to the “Store Shipping Address” section under the Admin back-end user section where users are defined.
    If I log into the vendor dashboard and go to settings, Store tab, there is no specific section for the “Store Shipping Address”. Under the Shipping Tab at the bottom of the page where is says “Shipping From”, there are only two options: “Store Address” and “Other”. When I select “Store Address”, I get the “There are no shipping methods available…” message. If I select “Other” and input the same address as defined under “Store Address”, I get the same error message.
    I extracted the “store-settings.php” template from the WC Vendors Pro 1.4 zip file just to verify if it is the same one used under the Marketica child theme and it is.
    I also noticed that after logging in as a vendor it takes up to a minute for the pro-dashboard to display and on certain occasions I have to refresh the page for it to open up.

    #62190
    lodon
    Participant

    I switched to the storefront theme, deactivated all plugins except woocommerce and WC vendor free and pro. Still no change. I cannot save the store shipping address on the admin page and on the front end, there isn’t a set of fields to store the shipping address. All I can do is select from a dropdown list of addresses from the shipping tab. The only options are “Store Address” and “Other”. All result in the “There are no shipping methods available….” message.

    #62252
    Anna
    Member

    @lloyd
    On the front end, vendors go to: pro dashboard > settings > store
    And scroll down.. there are no fields for them to add their store address?
    Do you have this disabled in admin? wp admin > woocommerce > wc vendors > settings form

    #62256
    lodon
    Participant

    @Anna
    Yes there are fields to add the store address, not the STORE SHIPPING ADDRESS as is the case in the admin backoffice page.
    No the address fields are not set to be hidden under the WC vendors settings form.

    #62258
    Anna
    Member

    @lloyd,
    Ok, I was going by what you wrote in your last reply, here:

    and on the front end, there isn’t a set of fields to store the shipping address.

    Whatever address the vendor sets in pro dashboard > settings > store will be their store shipping address.

    Regarding the admin fields.. Would you kindly provide me an admin login & password in a private reply so I can take a look and see if I can find an issue?

    #62269
    Anna
    Member

    @lloyd,
    I just logged in and checked; the store address, store shipping address… all of those fields are there in the wp admin, and they also accepted my edits.

    #62274
    lodon
    Participant

    Go to user “lunapark” and try imputing the data under “store shipping address”.

    #62342
    Anna
    Member

    Hello,
    The Store shipping address for that vendor is set- the shipping address is set as the store address.
    And the shipping rates show on the product page, the check out and the cart.

    I do see that the fields are not staying filled in after I save if I go to admin > users and fill in the store shipping address, so I will look into this and be sure that the data is actually being collected.

    #62347
    lodon
    Participant

    Anna,
    Thanks for the wonderful support you provide.

    #68323
    2341345
    Participant

    Looks like i may have posted for support on an outdated thread. Maybe here I should have posted to begin with. https://www.wcvendors.com/help/topic/store-shipping-address-not-saving/#post-68322

    So if the admin version of “store shipping info” is not accepting my inputs. How do i get around this?

    #68349
    Anna
    Member

    @elchup
    I have tested and replicated the issue; I have reported this bug so it can hopefully be fixed for the next release.

Viewing 17 posts - 1 through 17 (of 17 total)
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