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NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #66209
    Jean-Michel Junod
    Participant

    Hello,
    With Stripe Connect, my tests shows that the vendor is paying Stripe fee (2.9%).
    I would like the admin (and not the vendor) to pay the Stripe fee. Is it possible?
    Thanks,
    – Jean-Michel

    #66252
    Anna
    Member

    @jeanmichel71
    Hello,
    With the standalone Stripe Connect accounts (this is what we use) the vendor is responsible for the Stripe fees for the transaction.
    As far as I know this cannot be changed, however, you may want to contact Stripe and explain and find out if there s a way we could write that option into the code for our integration.

    #66304
    Jean-Michel Junod
    Participant

    Hello Anna and thank you for your answer!
    Looking in Stripe documentation, it looks like they can provide “direct charges” and “destination charges” with the API (https://stripe.com/docs/connect/charges). I guess I would need “destination charges” as described in https://stripe.com/docs/connect/destination-charges.
    Do you think this could be changed in Stripe Gateway?
    Thanks,
    – Jean-Michel
    PS: sorry, I should have write this in the “Stripe support forum”

    #66387
    Anna
    Member

    @jeanmichel71
    thank you- I will see if this is a possibility with the way our integration is written. If it is, it likely would not be implemented until the Stripe Commissions & Gateway plugin is update din a few months..

Viewing 4 posts - 1 through 4 (of 4 total)
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