Home Forums WC Vendors Pro Support update woocommerce, no stripe box at check out page

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #64365
    Philipp
    Participant

    Hi,

    I have updated all plugins and finally updated WooCommerce to version 3.0.5

    As far as it looks like, everything works fine. With just one exception:

    – when an auction is finished, on the check out payment page, the stripe box does not appear. It means, the user cannot select the payment method (such as credit card) and pay with a price of 0.

    What do I need to change in order that the stripe box will be in use again?

    Thank you for your support

    Regards
    Philipp

    #64410
    Anna
    Member

    I think it is the price of 0 that is messing it up..

    #64480
    Philipp
    Participant

    Hi Anna,

    That may be the reason why the payment box does not appear. However, the product/auction had a price. Something puts the price to zero.

    What is the reason for this?

    thank you for your feedback

    Regards
    Philipp

    #64511
    Anna
    Member

    Hello,
    Well that’s odd..
    Have you made any modifications or added any custom code to the auctions integration? Or any other code to alter the auctions?
    I am not seeing this in my testing, so I am trying to sort out where to begin..

    #64625
    Philipp
    Participant

    Hi Anna

    There is a plugin from the team of codeable activated. It may be that this plugin with modifications for our website generates problems.

    I have deactivated many plugins and created/finished an auction. Each time, the price is zero at the check out page. So it may be that the plugin from codeable is responsible for this issue. I ll contact them.

    Thank you for your support

    Regards
    Philipp

    #64628
    Philipp
    Participant

    Hi Anna

    Have you heard from other users that with the new WooCommerce version it can generate problems with the price?

    Thank you for your feedback

    Regards
    Philipp

    #64735
    Anna
    Member

    @philipp
    I have not, no.
    I will do some testing later on a dev site; I will need to install the auctions plugin to do so.

Viewing 7 posts - 1 through 7 (of 7 total)
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