Home Forums WC Vendors Pro Support Upgradation Issue

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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • #12476
    Bhautik Patel
    Participant

    Hello Ben !!
    I’m already using the PRO version 1.0.2 but not getting notified to update the plugin version to 1.0.3.
    I need to update the plugin as quick as possible.
    Would you please help me on this ?
    Thanks

    #12477
    Jamie
    Keymaster

    Hello,

    Our auto update system is currently offline so you have to manually update the plugin. I’ve also just released 1.0.4 that has some critical fixes in it.

    To manually upgrade the plugin you need to FTP the new version to your site.

    cheers,

    jamie.

    #12478
    Bhautik Patel
    Participant

    Thank you so much Jamie.

    lemme do that.

    #12479
    Elliot
    Participant

    Im getting a 500 server error when upgrading that way.

    #12481
    Jamie
    Keymaster

    Hi Elliot,

    You can safely delete the wc-vendors-pro plugin directory and upload a new version. No settings will be lost.

    cheers,

    Jamie.

    #12484
    Elliot
    Participant

    Hi,

    still get a sever error??

    #12486
    Bhautik Patel
    Participant

    Hi Jamie,

    I’m also getting following error, when i’m trying to enable the plugin.

    Fatal error: Call to a member function get_option() on a non-object in /websites/123reg/LinuxPackage22/se/os/ec/seosecretservice.com/public_html/wp-content/plugins/wc-vendors-pro/admin/class-wcvendors-pro-commission-controller.php on line 75

    Could you please give me some solution for this?

    Thanks.

    #12487
    Bhautik Patel
    Participant
    #12489
    Jamie
    Keymaster

    Hello,

    Download the zip file again. I’ve updated the plugin file with the hotfix. I’ve tested this and it is no longer causing a fatal activation error.

    Delete the existing zip file you downloaded, delete the wc-vendors-pro plugin folder and then add the new zip I’ve just uploaded to the site.

    You may need to go into your my-account page and deactivate your license also.

    cheers,

    Jamie.

    #12490
    Elliot
    Participant

    Hi Jamie,

    That version worked. Thanks.

    #12492
    Jamie
    Keymaster

    Hi Elliot,

    Glad to hear it! Sorry about that, I don’t often release without Ben being awake but there was some critical updates that needed to be applied and some testing slipped through, hopefully this won’t happen again!

    As always if you have any other issues please let us know.

    cheers,

    Jamie.

    #12494
    Elliot
    Participant

    Hi Jamie,

    I might have picked up on another issue, or it might just be my site…..

    Either way since updating, when editing a product the general tab at the bottom of the page doesn’t display any options so you can’t set a price etc. I’ve attached a screen shot.

    On another note… Can we make the button to save the items a bit nicer, like the Add product button. They just don’t look good at all. Can also be seen in the screen shot.

    Thanks

    #12497
    Bhautik Patel
    Participant

    Hello Jamie !!

    It’s installed now.
    Thanks for the great support.

    One question from my end, I don’t found Vendor profile update page at front-end (Its available in back-end with WC Vendor).
    So when can we expect this functionality?

    Would you please make comment on this?

    Thanks again !!

    #12499
    Jamie
    Keymaster

    Hello,

    If you go into WooCommerce > System Status in the wp-admin and scroll to the bottom it will tell you if you have configured all the WC Vendors pro settings correctly.

    You need to set your pro dashboard pages and then save your permalinks. From there you will have a new dashboard page with all the features there. You can then remove the links to the wc vendors free pages but DO NOT remove them from wordpress, this will break your website.

    cheers,

    Jamie.

    #12500
    Elliot
    Participant

    Hi Jamie,

    I assume that is in relation to Bhautik’s question. Any joy with my query?

    Thanks

    #12502
    Jamie
    Keymaster

    Hi Elliot,

    Next time please start a new thread as it’s a completely different issue and as you can already see it is easily buried in amongst the other issue.

    That looks like a theme issue, I’ve just tested the latest in 4 different themes and I cannot replicate this issue. With regards to your submit buttons, these are picking up whatever styles your theme provides and aren’t styled by us at all. The only thing is that we add the ‘button’ class to these submit buttons.

    cheers,

    Jamie.

    #12582
    Jamie
    Keymaster

    Hi Bhautik,

    The information stored in the profile is available under the my-account page on the front end. The Settings page on the pro dashboard is for the store settings.

    cheers,

    Jamie.

Viewing 17 posts - 1 through 17 (of 17 total)
  • The forum ‘WC Vendors Pro Support’ is closed to new topics and replies.
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