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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

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If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • #59674
    Josua
    Participant

    Hi, I have a problem with user role.

    At the sign up page, when someone wants to register, there are 2 possibilities: either he wants to become a customer or a vendor.
    If he clicks “Join to become a vendor” and “I agree to the T&C”, he is supposed to be registered as a pending vendor, right?

    But, in my case, everytime someone signs up, he is registered as a customer, even if he clicked “Join to become a vendor?” and “I agree to the T&C”.

    I tried a code here:

    That seemed to work, but when someone wants to sign up as a customer, he is registered as a pending vendor.
    How can I get the roles back to normal?

    #59717
    Anna
    Member

    Hello,
    First- yeah, remove the code you added.
    Then go to: wp admin > woocommerce > system status > tools… and RESET WC VENDORS ROLES

    If he clicks “Join to become a vendor” and “I agree to the T&C”, he is supposed to be registered as a pending vendor, right?

    Yes- if they check that box, accept terms and click Register, then they should be given the pending vendor or vendor role. If you have “Approve vendor applications manually” checked in your wc vendors settings, they should get the pending vendor role.

    If after re-setting the roles this is still happening, let me know.

    #59730
    Josua
    Participant

    Hi, thank you for your reply. I tried resetting WC Vendors Role, as you suggested, but when I tried registering a new vendor, he is still registered as customer

    #60159
    ryan
    Participant

    just chiming in your not alone, my reg process is messed up too like this although my vendors get placed in pending vendor and pending tab.. somethings up with registrations, resetting roles doesnt help

    #60199
    Anna
    Member

    @ryanb898
    Are you two using a special login form? Or are vendors going directly to the WooCOmmerce my-account page to register?
    Define: Messed up.

    If you are using BuddyBoss theme, do Not use their special forms, They suck.

    #60213
    Josua
    Participant

    Hi @FERVOUS
    I don’t use any special login form. Just WooCommerce.

    Yes, new vendors go directly to the WooCommerce my-account page to register. After login they also go to the My Account page, instead of Vendor Dashboard, which doesn’t exist because they are not registered as vendor.

    I use AccessPress Store theme for my website. It used to work fine until this month. Does this have something to do with recent WooCommerce update?

    #60224
    Anna
    Member

    @josuatarsisius
    Ok, I’ve logged in your site.. attempted to sign up as a vendor.. was given customer role.
    1. Would you please try deactivating all plugins except WC Vendors and WooCommerce, and see if this still happens?
    2. If it still happens, switch to the Storefront theme, and then test to see if this still happens.

    Otherwise, your settings look ok, from what I can see- so I am not quite sure what is going on here.

    • This reply was modified 5 years, 10 months ago by Anna.
    #60226
    Josua
    Participant

    Hi @fervous.

    Give me a moment 🙂

    #60229
    Josua
    Participant

    Hi @fervous.

    I deactivated all plugins, except WC Vendors and WooCommerce, but the problem still happens.

    Then I switched to Storefront theme, with only WC Vendors and WooCommerce currently active, the problem is SOLVED now.

    But, why does this happen? Does this mean I can only use Storefront theme?

    #60235
    Josua
    Participant

    any suggestion?

    #60267
    Anna
    Member

    Hello,
    Please contact the author of AccessPress to see if they have something built-in that assigns the customer role. Let them know that you do not wish for this to occur on your website.
    At least we’ve been able to isolate this issue to the theme.

    #60268
    Josua
    Participant

    Hi @fervous

    Thank you for pointing out the problem.

    Do you have any suggestion about other themes that might have problems with WC Vendors, besides AccessPress Store and BuddyBoss?

    #60281
    Anna
    Member

    @josuatarsisius
    If accesspress authors answer you, you may not need to switch themes.
    The BuddyBoss theme is fine- just their login modal that they have available does not always log users in properly.
    I do know that the Divi theme causes issues with the WC Vendors Pro dashboard pages, the there is a workaround on here somewhere for that.

Viewing 13 posts - 1 through 13 (of 13 total)
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