Home Forums WC Vendors Pro Support Variable Products Shipping Still going to Me / Admin

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Viewing 32 posts - 1 through 32 (of 32 total)
  • Author
    Posts
  • #63615
    Adam
    Participant

    When i “purchase” variable products on my dev site it is still giving the admin the shipping charges. Not simple products that is fixed but variable products shipping is still going to me.

    Only simple products can be bought on my live site still, haven’t updated that because of this issue. The shipping issue doesn’t persist on my live site but i can’t update until the shipping on variable products is fixed on the new version. I don’t know what to do about this obviously, as it is out of my control but this issue has been going on almost 3 weeks now and I along with my vendors are losing money.

    Is there any explanation or time frame i can get as far as a fix. I understand you are all busy with updates and support with people like myself, but this is a serious issue i am dealing with that needs to be fixed.

    Thanks,

    Adam

    #63618
    Oluwatosin
    Participant

    in this boat too

    #63691
    Anna
    Member

    @asportsman
    I’ll let Jamie know, Adam.. the fix for this was included in the update 1.4.3, but there may still be an issue, obviously since it looks like you did update WC Vendors free to v1.9.11 and WC Vendors Pro to v1.4.3
    Is this happening for both newly created and previously existing variable products on your dev site? If you create a new variable product does this still occur with the shipping funds?

    #63696
    Adam
    Participant

    Yes it is happening on both new and old, i just created a new product and the problem still persists.

    #63700
    Anna
    Member

    @asportsman
    Adam,
    Thank you- I have confirmed this and we’re working on it again. At one time this was fixed, so how it is happening again I do not know.
    We’ll be on it!

    #63718
    Adam
    Participant

    Ok thank you, please keep updated.

    #63738
    Adam
    Participant

    Also the Free Shipping over section isn’t working. It is charging the maximum shipping i had put in instead of overriding it like it’s suppose to. I set it to free shipping over $50.01 and “made” a $63 order it’s still charging me the maximum shipping fee.

    #63933
    Adam
    Participant

    Has there been any head way made on this or is it still an issue?

    #63939
    Anna
    Member

    @asportsman
    I think Jamie is still working on the Variable shipping allocation … does the Free Shipping over “x” amount issue only occur with variable products?

    #63942
    Anna
    Member

    @asportsman
    Jamie will be looking into this today (tonight, as he is on the other side of the planet).
    He’ll be using your dev site to investigate.
    If the shipping always goes to the admin it means its unable to calculate the shipping at all, so he needs to find out why the shipping is not able to be calculated.

    #63943
    Adam
    Participant

    Ok thank you @fervous for the update

    #64334
    Adam
    Participant

    I still cant update because this problem still persists. Is there any kind of update as this has been going on for a long time now, and is still costing me orders. Is there any way to get a time frame to this solution or something besides leaving me in the dark on this?

    #64378
    Anna
    Member

    @asportsman
    I am checking on this for you.

    #64397
    Adam
    Participant

    Ok thanks @fervous

    #64587
    Oluwatosin
    Participant

    Reminder: Also on-hold here for the variable shipping cost issue with the vendor email notification. Plus coupon discounts not displaying in vendor email notifications. Best regards.

    #64601
    Adam
    Participant

    Still no update? This is becoming a serious issue for my website.

    #64656
    Anna
    Member

    @asportsman
    No- unfortunately I do not have an update yet. I will notify you as soon as I know anything more regarding this issue.
    I know this is very important for your site.

    #65240
    Oluwatosin
    Participant

    waiting here…

    #65259
    Anna
    Member

    Hello,
    I know you are waiting, and as soon as Jamie has found a resolution or some answer to this issue, I will be sure to notify you. This seems to be quite the difficult issue to replicate and debug.

    #65280
    Obsi Dian
    Participant

    It’s happening with my site too – which is annoying since when I receive the payments I get charged a paypal fee, have to figure out who the payment was supposed to go to and manually transfer the payment to them (who presumably also gets charged a paypal fee for accepting the shipping they should have been sent).

    So it’s costing not only time, but money each time in pp fees.

    It’s happening on both old products and new ones added after the update. We’re using vendor shipping (country table rate) and everything is paid to vendors (all shipping and all commissions)

    #66177
    Anna
    Member

    Hello,
    Everyone who needs the file to apply this fix before our next release- please reply with your email and I will email you a link to a dropbox download for this file, as well as instructions for which file needs to be replaced.

    #66180
    Oluwatosin
    Participant

    bargainwebb@gmail.com

    • This reply was modified 5 years, 8 months ago by Anna.
    #66181
    Oluwatosin
    Participant

    @FERVOUS bargainwebb@gmail.com

    • This reply was modified 5 years, 8 months ago by Anna.
    #66182
    Adam
    Participant

    @fervous adamghart@yahoo.com

    • This reply was modified 5 years, 8 months ago by Anna.
    #66187
    Anna
    Member
    #66194
    Oluwatosin
    Participant

    Great fix. Done and variable shipping cost working fine.

    #66198
    Adam
    Participant

    @fervous why am i getting this now

    There are no shipping methods available. Please double check your address, or contact us if you need any help.

    #66200
    Adam
    Participant

    for some reason my wc vendors pro wont show i have an update. I uploaded the files via ftp but it is still saying 1.3.9

    #66202
    Anna
    Member

    @asportsman
    I logged in at your dev site and it shows 1.4.3. Are you referring to your dev site?

    #66207
    Anna
    Member

    Ok- you can update it now.
    I had to re-enter your license. Why? Beats me.

    #67409
    Daman
    Participant

    @anna
    Can you email me the fix too please?
    damanmehta@hotmail.com

    #67431
    Anna
    Member

    @daman
    OK- I have sent this to you.

Viewing 32 posts - 1 through 32 (of 32 total)
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