NOTICE: We've Moved to a Ticket System for Support
As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system. This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.
For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.
If you are a WC Vendors Pro customer please open a support ticket here. If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.
The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.
Thank you to all of our customers!
- This topic has 2 replies, 2 voices, and was last updated 6 years, 11 months ago by
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Greetings,
I have an issue wtih regards to the vendor notification email. My vendors are not able to receive any notifications. I have read through your forums and could still not find the solution. Please look at Print screen. My recipient tab under the Woocommerce email setting is not set to vendor. I do not know how to set this. Could you kindly assist me on this?
@harirayasg
Hello,
That email does not need to be configured to send to the vendor in the wp-admin > woocommerce > settings > emails screen, as it is already hard coded within the email code to be sent to the vendor.We do have some debugging steps here for email issues:
https://www.wcvendors.com/kb/debugging-mail-issues/I highly recommend the plugin POSTMAN SMTP https://wordpress.org/plugins/postman-smtp/ . When I had email issues on my own site, they were resolved by going through the configuration steps in Postman SMTP. Also, if you check the logs provided by that plugin, you can see if the emails are actually being dispatched or not. Very helpful.
Hi Anna,
I still cannot configure why my vendors are not receiving any emails. I have installed the Postman smtp plugin but am also having issues with that. Could you kindly assist me on this as I only have a few days left before my site is launch for public. Can i give you an account for my wp-admin for you to take a look?
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