NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

To request help, please  OPEN A SUPPORT TICKET   and we will assist you.

Thank you to all of our customers!

This topic contains 3 replies, has 2 voices, and was last updated by  Anna 3 months, 2 weeks ago.

  • Author
    Posts
  • #77271
     Gina Iacovelli 
    @the8thhouse

    Hello There,
    I tried to post this yesterday but it seems it did not go through. I apologize for any duplication. Im having a bit of trouble with my front end Vendor Product Type tabs; General, Inventory, Shipping, Attributes, Variables etc. When any of these tabs are clicked, the page shifts up but does not progress to that tab. It does work, however, if I right click and open link in a new tab/window.

    I’m working with the Divi theme. Do you think this is just an error in communication with WC Vendors? I am working on this site by myself with little to no prior experience.

    I have searched the forums and went through the support recommendations prior to writing this message. Any help or advice you can provide will be greatly appreciated.

    Thank you,
    Gina

    #77299
     Anna 
    WC Vendors Official Support
    @fervous

    Hello-
    We have had issues with Divi in the past. They have some interesting code and there are a few javascript conflicts…
    Please try putting this code in your child theme functions.php file to disable the Divi smooth scroll on the dashboard pages– see if this helps:

    #77367
     Gina Iacovelli 
    @the8thhouse

    Yes thank you!! It worked perfectly. I really appreciate you time 🙂

    For anyone else reading this who is a newbie, I used a free custom functions plugin to make sure it was entered correctly.

    Gina

    #77481
     Anna 
    WC Vendors Official Support
    @fervous

    Great! Glad it is working for you now. 🙂

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