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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #37949
    spinalwiz
    Participant

    Hi,

    I recently upgraded from version 1.6 to the current version. Nothing else changed but now all of the money is being sent to me and none of it is going to the vendors?

    Any suggestions?

    Thanks

    #37988
    spinalwiz
    Participant

    I should add that I am happy to pay for some support to get this fixed.

    #38130
    WC Vendors Support
    Participant

    1.6? Holy smokes. πŸ™‚ Much has been improved/changed.

    Where’s your WooCommerce System Status Report? Handy to see what you’ve got running so we can spot any immediate issues.

    Regarding money — Support is included for WC Vendors, you’ve got our ear to help you fix any bug you can possibly find.

    #39767
    spinalwiz
    Participant

    Yes, everything was working fine so didn’t feel the need to risk changing anything.

    Here is the system status report:

    
    ### WordPress Environment ###
    
    Home URL: http://gameofwar.exchange
    Site URL: http://gameofwar.exchange
    WC Version: 2.6.2
    Log Directory Writable: βœ”
    WP Version: 4.5.3
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: βœ”
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: ❌ 5.4.42 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
    PHP Post Max Size: 100 MB
    PHP Time Limit: 6000
    PHP Max Input Vars: 1000
    cURL Version: 7.41.0
    OpenSSL/1.0.2a
    
    SUHOSIN Installed: –
    Max Upload Size: 100 MB
    Default Timezone is UTC: βœ”
    fsockopen/cURL: βœ”
    SoapClient: βœ”
    DOMDocument: βœ”
    GZip: βœ”
    Multibyte String: βœ”
    Remote Post: βœ”
    Remote Get: βœ”
    
    ### Database ###
    
    WC Database Version: 2.6.2
    : 
    woocommerce_sessions: βœ”
    woocommerce_api_keys: βœ”
    woocommerce_attribute_taxonomies: βœ”
    woocommerce_downloadable_product_permissions: βœ”
    woocommerce_order_items: βœ”
    woocommerce_order_itemmeta: βœ”
    woocommerce_tax_rates: βœ”
    woocommerce_tax_rate_locations: βœ”
    woocommerce_shipping_zones: βœ”
    woocommerce_shipping_zone_locations: βœ”
    woocommerce_shipping_zone_methods: βœ”
    woocommerce_payment_tokens: βœ”
    woocommerce_payment_tokenmeta: βœ”
    MaxMind GeoIP Database: βœ”
    
    ### Active Plugins (26) ###
    
    Gravity Forms: by rocketgenius – 1.9.6
    Akismet: by Automattic – 3.1.11
    Google Analytics by MonsterInsights: by MonsterInsights – 5.5.2
    P3 (Plugin Performance Profiler): by GoDaddy.com – 1.5.3.9
    SumoMe: by SumoMe – 1.14
    Taxonomy Metadata: by mitcho (Michael Yoshitaka Erlewine)
    sirzooro – 0.5
    
    W3 Total Cache: by Frederick Townes – 0.9.4.1
    WC Vendors: by WC Vendors – 1.9.1
    WooCommerce Admin Custom Order Fields: by SkyVerge – 1.3.3 – 1.6.2 is available
    WooCommerce Checkout Manager: by Visser Labs – 4.0.8
    WooCommerce Customer/Order CSV Export: by SkyVerge – 3.9.1 – 4.0.2 is available
    WooCommerce Smart Export: by Themology – 1.1.0
    Woocommerce Adwords Conversion Tracking: by VΓ­ctor FalcΓ³n – 1.0.1
    WooCommerce Google Analytics Integration: by WooThemes – 1.4.0
    WooCommerce - Gravity Forms Product Add-Ons: by WooThemes – 2.9.3 – 2.10.10 is available
    WooCommerce Min/Max Quantities: by WooThemes – 2.2.8 – 2.3.14 is available
    WooCommerce Order Status Manager: by SkyVerge – 1.1.4 – 1.6.2 is available
    WooCommerce Product Bundles: by WooThemes – 4.9.0 – 4.14.6 is available
    WP All Import - WooCommerce Add-On: by Soflyy – 1.2.9
    WooCommerce: by WooThemes – 2.6.2
    Wordfence Security: by Wordfence – 6.1.12
    Yoast SEO: by Team Yoast – 3.3.4
    WP All Import: by Soflyy – 3.3.7
    WPFront User Role Editor: by Syam Mohan – 2.12.4
    YITH WooCommerce Ajax Search: by YITHEMES – 1.4.0
    YITH WooCommerce Wishlist: by YITHEMES – 2.0.16
    
    ### Settings ###
    
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: βœ”
    
    ### WC Pages ###
    
    Shop Base: #7 - /shop/
    Cart: #8 - /cart/
    Checkout: #9 - /checkout/
    My Account: #10 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: bundle (bundle)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: Flatsome
    Version: 2.5.2
    Author URL: http://www.uxthemes.com/
    Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: βœ”
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/content-product.php version 1.6.4 is out of date. The core version is 2.6.1
    flatsome/woocommerce/content-product_cat.php version 1.6.4 is out of date. The core version is 2.6.1
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/orderby.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php version 2.2.6 is out of date. The core version is 2.6.0
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/success.php
    flatsome/product-searchform.php version - is out of date. The core version is 2.5.0
    flatsome/woocommerce/single-product/add-to-cart/grouped.php
    flatsome/woocommerce/single-product/add-to-cart/simple.php
    flatsome/woocommerce/single-product/add-to-cart/variable.php version 2.3.0 is out of date. The core version is 2.5.0
    flatsome/woocommerce/single-product/price.php version 1.6.4 is out of date. The core version is 2.4.9
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php version 2.1.0 is out of date. The core version is 2.6.0
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/additional-information.php
    flatsome/woocommerce/single-product/tabs/description.php
    flatsome/woocommerce/single-product/tabs/tabs.php version 2.0.0 is out of date. The core version is 2.4.0
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    
    : Learn how to update outdated templates
    
    #39814
    Anna
    Member

    Well… you need to do some updating. I’m not sure if that’s affecting your payments, though.
    What payment system are you using?

    #40070
    spinalwiz
    Participant

    Hi, it was working fine before the upgrade so it is strange that it is not working now. I am using Paypal for payments. Here are the screenshots of my settings:

    Instant pay is disabled but has always been disabled.

    #40090
    Anna
    Member

    I am not sure why/how the instant pay was working before without being enabled… but if you would like the set commissions to go the your vendors immediately, then you should enable the instant payments selection.

Viewing 7 posts - 1 through 7 (of 7 total)
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