Home Forums WC Vendors Pro Support WC Vendors pro but no change in appearance

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As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • #11537
    Mohamad
    Participant

    Hi to you and your professional team

    I’ve been installed wc vendor plugin then I’ve purchased pro version.

    but It got no change in appearance (looks like wc vendors free plugin).

    and when I click on the Add Product url it redirects me to the same page (vendor_dashboard)

    Current version : 1.0.2

    Screenshot of Dashboard

    http://uploads.im/AnP93.png

    http://uploads.im/U1igB.png

    #11575
    WC Vendors Support
    Participant

    Hi Mohamad!

    Easy fix! 🙂

    Click the Pro Tab. See how there is now a Pro Dashboard? That is your new Vendor Dashboard! You still keep your old one on your site, don’t delete it or change any of the pages on the Pages tab.

    The new dashboard is @ /dashboard and the old dashboard is still /vendor_dashboard/

    Cheers

    Ben

    #11594
    Mohamad
    Participant

    Hi ben

    Thanks for your responsibility.

    But I can’t see Pro Dashboard, There are these pages:

    Add Product
    Blog
    Cart
    Checkout
    Purchase Confirmation
    Purchase History
    Transaction Failed
    Contact Us
    Dashboard
    Edit
    Error 403 (Forbidden)!!
    FAQS
    Features
    Home
    Login
    My Account
    Feedback
    My Tickets
    Order Received
    Payment
    Registration
    Sample Page
    Shop
    Submit Ticket
    Subscription
    Terms of Service Agreement
    Thank You
    Vendor Dashboard
    Orders
    Shop Settings
    Wishlist

    #11600
    Mohamad
    Participant

    I chose Dashboard, and there is screenshot:

    http://uploads.im/DJVNa.png

    #11612
    WC Vendors Support
    Participant

    That’s not the Dashboard that we installed. It sounds like you already had a page called Dashboard, so ours was not installed. Create a new page, call it Pro Dashboard, and give it a shortcode of wcv_pro_dashboard and then once that is created, go to wp-admin > WooCommerce > WC Vendors > Pro and set the page to the new page you just created.

    Cheers

    Ben

    #11658
    Mohamad
    Participant

    Sorry I forgot the URL

    #11680
    WC Vendors Support
    Participant

    Hi Mohamad,

    Change your themes template for the Pro Dashboard page from Default to something else, preferably something that says Full Width or something like that. If it doesnt exist, ask the theme developer to create you a template for that as all good themes should have a full width template and most all of them do. That will get rid of the sidebar and make the pro dashboard page less squishy.

    Ben

    #12084
    Mohamad
    Participant

    ok thanks a lot

    #13085
    Mohamad
    Participant

    Plugin’s Author Answer to my request for messing in the appearance of template!

    Ben Ritner
    OCTOBER 29, 2015 AT 6:34 PM #64887
    What is a current link?

    Is this for the stores page or a single store page?

    This plugin.. man.. I just looked and they don’t even have the hooks set correctly for the single store page so you would need to override that template in your child theme and fix it for them by adding in the “wcv_store_after_main_content” hooks or you need to get the plugin authors to at least fix that.

    Ben

    #13122
    WC Vendors Support
    Participant

    Your plugin guy you are asking questions to is not reading code properly. 😉

    The “wcv_store_after_main_content” hook is fired on the vendor store archive page. Tell him to look at:

    /templates/store/archive-vendor_store.php

    …/and he’ll see the action being fired. 😉

    #13546
    Mohamad
    Participant

    Ben Ritner
    NOVEMBER 2, 2015 AT 9:46 AM #65215
    … wow. of course I know that. How else would I have come up with wcv_store_after_main_content… This is getting silly now.
    The problem that hook is not being added to the single store page. Which they are not adding anything plugin specific there and yet they are using a custom template. Tell them to look at /templates/store/singe-vendor_store.php

    The version you sent me is 1.0.3 and unless they have changed it they need to add a hook there since they are creating there own template.

    Ben

    #13549
    WC Vendors Support
    Participant

    Send him v1.0.5?

    #13706
    Mohamad
    Participant

    Ben Ritner
    NOVEMBER 3, 2015 AT 11:22 AM #65357
    I can’t believe all this back and forth. Tell them to look at /templates/store/singe-vendor_store.php

    There is no action for wcv_store_before_main_content or wcv_store_after_main_content.

    I looked at 1.0.5 it’s the same. Why is this so hard….

    I recommend you just create your own template in your child theme to override theres. Then add to two actions and you should be set.

    Ben

    #13711
    WC Vendors Support
    Participant

    From your wp-admin > WooCommerce > System Status page:

    WC Vendors Pro [?]

    Pro dasboard page: ✕ -Your pro dashboard page cannot be set to your free dashboard page. Click here to change.
    Feedback form page: ✔ – #2373
    Vendor stores slug: ✔ – /vendor_stores/

    You are seeing the old Dashboard, because you arent using the Pro Dashboard.

    I’ve fixed this on your site and now your vendors should go to /pro-dashboard/ to add/edit products. You currently are sending people to /dashboard/ which is the WP User Front End Pro plugins product form. Since that’s not our plugin, and one you probably have no reason to even have installed, that’s why /dashboard/ does not look like WC Vendors Pro, you have that page set for a different plugin.

    /pro-dashboard/ — Use that. 😉

    #13838
    Mohamad
    Participant

    Thanks Ben.
    But It wasn’t my problem (Pro Dashboard works fine for me)

    I’m talking about this problem :

    http://followerbox.com/vendor_stores/mkamiyari-store/
    http://followerbox.com/vendor_stores/mk/

    #13841
    Jamie
    Keymaster

    Hello,

    It looks like your theme isn’t using the standard woocommerce actions and filters to override the theme layouts. We rely on theme developers using the correct way to override layouts for these pages to work properly. If they aren’t doing this then you’ll have to copy the layouts from your theme into the archive- and single- templates we provide so that your themes layout is applied to these pages also.

    I’ve seen it quite a few times now that themes hardcode the layouts into the archive-product.php page as well as the loop-start and loop-end so it might be a good idea to check these.

    cheers,

    Jamie.

Viewing 16 posts - 1 through 16 (of 16 total)
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