Home Forums WC Vendors Pro Support WC Vendors Pro Update – Configuration Missing

NOTICE: We've Moved to a Ticket System for Support

As of August 31, 2017 (12am EST) our support forums will be retired (read-only), and we will be moving to a support ticket system.  This will allow us to better organize and answer support requests, and provide a more personalized experience as we assist our customers.

For the time being, we will leave our forums open for reading and learning while we work on creating a more robust Knowledge Base for everyone to use.

If you are a WC Vendors Pro customer please open a support ticket here. 

If you are a WC Vendors user please open a support ticket on the Wordpress.org forums.

The information on this forum is outdated and in most instances no longer relevant. Please be sure to check our documentation for the most up to date information.

https://docs.wcvendors.com/

Thank you to all of our customers!

 

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #66321

    Hello,
    we have just updated to your latest WC Vendors Pro v1.4.3.
    We followed the procedure (according to this thread —> https://www.wcvendors.com/help/topic/how-do-i-update-pro/)
    1. Update WC Vendors Free
    2. Deactivate WC Vendors Pro Plugin
    3. Delete WC Vendors Pro Plugin
    4. Install latest version of Plugin
    5. Activate WC Vendors Pro

    The Pro plugin seems to work properly but we missed all the configuration.
    According to the thread everything (info/settings) are stored in the database.

    Could you please inform us what went wrong in order to avoid it in future updates.

    Thank you in advance

    #66390
    Anna
    Member

    Hello,
    If you license is active, you should be able to update Pro from the wp admin (you’ll see an update notification).
    If you manually updated Pro– what settings were lost? They ARE stored in the database.. what was lost when you uploaded and activated the Pro update? Which version did you have before you updated (if it was a lot older, some settings like vendor capabilities may have been reset due to changes made..)?

    #66449

    Hello,
    we updated from 1.3.8 to 1.4.3.
    WC Vendors Free was updated by the update notification.
    There was not update notification for the Pro plugin although our licence was activated correctly.
    So we proceeded in manual update.

    Most of the settings in WC Vendors tabs were reset to default values after the update.
    Do you think that there has been some major change in the fields or tables that caused this?

    Thank you

    #66558
    Anna
    Member

    @spiro
    I am sorry to hear this- this is not usually what happens, and I do not know why the settings were returned to default when you manually updated.
    Was all of the vendor info retained? DO you just mean the settings such as capabilities, commission rate, product form settings, etc?

    #66892

    Hello,
    unfortunately most of the settings were reset to default (shop options, capabilities, page settings, pro options e.t.c.)
    For helping you understand the issue, it seems that only Vendors Info and Payments remained untouched.
    Thanks

Viewing 5 posts - 1 through 5 (of 5 total)
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