Anna

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  • in reply to: WC Vendors PRO: Updates #77715
    Anna
    Keymaster

    Version 1.4.5 – 1st September, 2017

    Added: Prefix support to logging to make tracking logs easier
    Added: Allow admin to create coupons for a vendor store #605
    Added: Vacation Mode to User Edit screen #537
    Added: Unique Ids to submit buttons for different forms
    Added: New actions for before and after forms
    Added: Give each save button a unique ID.
    Added: Scroll erroring field into view when form validation fails thanks bporcelli.
    Fixed: If “Max shipping” threshold is reached, taxes are still collected for 0 shipping amount. #625
    Fixed: Admin User address fields : Illegal string warnings #621
    Fixed: Coupon Usage Restriction Check boxes are not functioning #620
    Fixed: Some Shipping fields are not displaying on the vendor sign up form #619
    Fixed: Product Form Gallery Showing All Site Images #618
    Fixed: Upsells, Cross Sells labels are not showing on Product add/edit form #622
    Fixed: Tag label is not showing in product add/edit form #617
    Fixed: Disabled debuggin in shipping gateway
    Fixed: Maximum shipping charged (per vendor) in admin is not working/applied #609
    Fixed: Incorrect product id reference
    Fixed: Only show store category widget on woocommerce pages
    Fixed: Store Category Widget now works in single product page
    Fixed: Translation is not applying to some strings #614
    Fixed: Free Shipping Product Level Override shows default rate on product page #610
    Fixed: QTY checkbox selection for Country Table Rate does not save #606
    Fixed: Removed license http://www.wcvendors.com disable due to hosting issues with managed hosts #601
    Fixed: If “Charge Once” is checked, Free Shipping settings ignored (multiple of the same product) #598
    Fixed: Shipping address illegal offset problem
    Fixed: FedEx tracking is not formatting correctly for emails #597
    Fixed: Admin options Product Form- Variations hide SKU results in variations not being saved #595
    Fixed: Submit Feedback form page order status is showing date/time of order #604
    Templates Updated:
    templates/dashboard/settings.php
    templates/dashboard/product-edit.php
    templates/dashboard/product-download.php
    templates/dashboard/product-simple.php

    in reply to: Missing feature in WC Vendors Bookings plugin #77681
    Anna
    Keymaster

    @clivestrydom
    Clive,
    Thank you for letting me know that this is a new feature in WooCommerce Bookings that is not yet included in our integration.
    I will add this request to the enhancements list for our Bookings integration.

    in reply to: Block Roles are not working #77679
    Anna
    Keymaster

    Hello,
    I am sorry, but where is the Block Roles coming from?

    in reply to: Questions before aquiring WC vendors- please reply! #77673
    Anna
    Keymaster

    Hello,

    Would you recommend the REVENDOR child theme of REHUB?

    There are quite a few users who have this theme and are pleased with it. I am not very familiar with it– I tried it and thought it looked good but a bit complicated.. however if you want the buddypress social integration it seems to work good for that. The author of that theme is responsive and helpful it seems, and updates more often than most of the other themes that have special WC Vendors design.

    Will I be able to aprove vendors that sign up?

    Yes. In wp admin > woocommerce > wc vendors > general, you can choose to approve vendors automatically or manually. If you want o approve them first before they are given the vendor role, then choose to approve manually.

    in reply to: Can multiple vendors be assigned to a product? #77672
    Anna
    Keymaster

    Hello,

    In the Pro version, if you can?

    You cannot assign a product to more than one vendor with WC Vendors or WC Vendors Pro.

    Could I do it if I create copies of the product by each salesperson?

    You can duplicate a product, and assign the new duplicate to a new vendor.

    Can you allocate a commission to each product instead of a%?

    In either free or Pro, you can override the site default commission % on a per product basis. The is a Commission option for admin when listing a product.
    In Pro, you have further options for commissions: you can set a fixed commission amount, fixed amount + fee, percentage, or percentage + fee. these can be overridden from the site default on a per product basis also.

    in reply to: Commission user dropdown #77671
    Anna
    Keymaster

    Hello,
    You’d need to alter the functions that you can find in this file, which shows the username of the vendor. We altered the original post “author” option so that it will display vendors.
    wp-content/plugins/wc-vendors/classes/admin/class-product-meta.php
    Starting on line 87:

    public function vendor_selectbox( $args )
    
    in reply to: Vendor tax setting problem #77670
    Anna
    Keymaster

    Hello,
    The only tax settings we have available in WC Vendors is the WooCommerce tax settings that are created & set by admin.
    I do see your dilemma with the tax choices being crazy if you were to add all of the various areas across the USA. However, we do not have another option. Just the admin tax settings.
    Vendors cannot add their own rates at this time. We hope that perhaps in the future we can offer more robust tax settings, but at this time that is not a project that is being actively developed as we need to change some other core code to allow for this type of feature to be integrated or built into WC Vendors.

    in reply to: Product form settings #77669
    Anna
    Keymaster

    @dac
    Thank you for letting me know– I am glad it is working for you now, but yes, I will make sure we take a look at the other product form templates to ensure that there is not an issue in the code.

    in reply to: Save changes button is unresponsive #77668
    Anna
    Keymaster

    Try deactivating WC Vendors Pro and then reactivating it.
    If you do not get an update notification shortly thereafter, you can download your update from your account here: https://www.wcvendors.com/my-account/downloads/
    and manually update WC Vendors Pro.
    To manually update:

    1. back up your site (optional safe measure)
    2. download the latest Pro version from your account here: https://www.wcvendors.com/my-account/downloads/
    3. deactivate & then delete your current WC Vendors Pro (info/settings are stored in your database….)
    5. Immediately upload the new Pro version zip you downloaded from my-account.
    6. Activate Pro

    in reply to: Vendor Dashboard Issues – Need urgent help! #77667
    Anna
    Keymaster

    Hello,
    Jamie just fixed the coupon restriction check boxes issue(s) and this will be available in our next update. The ETA for the next update is within a few days. 🙂

    in reply to: product add / edit form issues. #77666
    Anna
    Keymaster

    @valu0414
    What theme are you using?
    If you are using the One Social/Social Marketplace by BuddyBoss, please notify them of this issue, as it has been happening with that theme.

    If you are not using that theme.. please open a support ticket and share your WooCommerce system status and we’ll look into this further.

    in reply to: Gallery images disappear when editing product #77665
    Anna
    Keymaster

    Hello,
    So the original submission of the product is fine- but when a vendor EDITS a product and submits an edit, the gallery images disappear?
    Have you tried switching to Storefront and deactivating the BuddyBoss Marketplace plugin to test and see if this may be causing the issue? I do think I recall this happening with that theme & plugin (Marketplace and OneSocial) in the past..

    in reply to: Shop Owner Pages Displaying Random Text – Lorem Ipsum #77661
    Anna
    Keymaster

    Hello,
    I have no idea. That’ be coming form your theme, or a previous theme? It certainly is not from WC Vendors or WC Vendors Pro.
    Maybe this?

    Shop base: #141 – /html-formatting/

    I do not know what “shop owner” page you are referring to.

    in reply to: Booking Integration is not working #77620
    Anna
    Keymaster

    What issues are you experiencing?

    in reply to: Questions before aquiring WC vendors- please reply! #77619
    Anna
    Keymaster

    Hello,
    1. With Wc Vendors Pro, vendors can create their own coupons for their products, however, admin created coupons do not calculate properly for vendor products.
    2. Marketica is not one I would particularly recommend, as they do not always promptly update the templates of ours that they override. Most properly coded WooCommerce compatible themes will work with WC Vendors & WC Vendors Pro. Once in a while there are javascript conflicts with some of the more complicated themes that have fancy scrolling and such.
    You do not need any special designing from a theme fore WC Vendors- that’s optional. It just needs to be Properly coded WooCommerce compatible.

    in reply to: Upload pop-up fail when try to upload images #77618
    Anna
    Keymaster

    @manesal
    I replied. 🙂 Thanks!

    in reply to: Table Rate Shipping plugin integration #77617
    Anna
    Keymaster

    Hello,
    We currently do not have any weight based calculations available for vendor shipping. the WooCommerce shipping or plugins designed for WooCommerce shipping will not be able to calculate for vendors properly, because they are designed to be set by the site admin and calculate based upon a single one cart basis- not per product like the commissions for the vendors.

    in reply to: Menu and dropdown Conflict #77616
    Anna
    Keymaster

    Hello,
    If you switch to the Storefront theme https://wordpress.org/themes/storefront/ and deactivate all plugins except WC Vendors, WC Vendors Pro and WooCommerce, do these issues still occur?

    in reply to: Make the Table header static in Pro Dashboard #77615
    Anna
    Keymaster

    I will take a look and see how to tables are made, and if this can be made to be a sticky header..

    in reply to: Pro Dashboard Products Page Inconsistent Hidden Items #77614
    Anna
    Keymaster

    Hello,

    we still get an error message “WC Vendors Pro has detected you are running on your http://www.wcvendors.com. The license activation system has been disabled.” although the site is NOT running on http://www.wcvendors.com and never has.

    This will stop happening after our next update.

    in reply to: WC Vendor pro Categories Widget #77613
    Anna
    Keymaster

    Hello,
    It would not be a problem, but if the shortcode is working as intended, adding the show_products =’no’ will show ALL vendors on the site- even if they do not have any products for sale or listed in their store. The default setting is show_products = ‘yes’ , and in that case, it will only show vendors who have products listed for sale in their store.

    in reply to: Cannot upload Multi Media like music #77612
    Anna
    Keymaster

    Hello,
    You should be able to upload virtual products.
    I thought you were asking about a third party plugin for music files.
    If you deactivate all plugins except WooCommerce, WC Vendors and WC Vendors Pro, can you see the fields for uploading content?

    in reply to: vendor store page #77611
    Anna
    Keymaster

    Hello,
    We do not add the breadcrumbs or title to the page.
    We hook into the WooCommerce archive-product.php page to show the vendor store pages.
    So if you have settings in your theme, or from a third party plugin for breadcrumbs, you may be able to remove them using settings.
    Otherwise, you would likely need to write some conditional php to remove the title and breadcrumbs for the archive-product.php pages, or if the page is a vendor store.

    in reply to: Product form settings #77610
    Anna
    Keymaster

    If you use the standard form, do the correct fields show and the correct fields remain hidden, or is the issue still present?

    Anna
    Keymaster

    Hello,
    No- not that theme. There are a few that override our templates, and so I was checking to see if you were using one of those themes, but you are not.
    I am not sure why that one string in the .pot did not change for you.
    Did you change them using the language files, such as explained in our kb article?
    https://www.wcvendors.com/kb/language-support/

    in reply to: 404 Page Not Found on Shop and Stores #77608
    Anna
    Keymaster

    Hello,
    I am sorry to tell you, but these pages actually do not come from WC Vendors at all. The “Stores” and “Sellers” pages are form the BuddyBoss Marketplace plugin & the OneSocial theme.

    in reply to: Double Purchase made #77607
    Anna
    Keymaster

    Hello,
    I will check on this for you and see if we can refund one of the transactions, yes.

    in reply to: invalid license key #77606
    Anna
    Keymaster

    Hello,
    You will need to update to the latest version of WC Vendors Pro (v1.4.4) before your license can be entered. Currently you are running a very old version, v1.3.3

    in reply to: invalid license key #77554
    Anna
    Keymaster

    Hello,
    If you private reply with your admin login & password I can try to activate it again for you. It shows inactive on our end, so not sure why it is not activating for you.

    in reply to: Shipping tax issues #77553
    Anna
    Keymaster

    Hello,
    Jamie just confirmed that with Vendor Shipping, only the admin settings will apply– however, he has asked that I create an issue so he can look into this.

    Anna
    Keymaster

    Hello,
    Yeah- I am testing this all.

    For the license, as soon as possible, but if you are currently running v1.4.4 of Pro (the latest version) then you would only need to update the license before you want to update Pro.

    in reply to: WC Vendor pro Categories Widget #77551
    Anna
    Keymaster

    @gehtsnoch
    Ok- yes, hopefully we can get that bug fixed soon.
    For the vendor list, does Handy have their own page for that I cannot remember if they have a special design for that page, and if our shortcode has been altered at all for that theme. I know they do have some special designing in their theme for WC Vendors, and I think the vendor list is one of the pages they alter.
    Are you only having issues with the one vendor? Do the other vendors (the ones who have products) show up without having the show_products=’no’ in the shortcode?

    in reply to: Shipping tax issues #77550
    Anna
    Keymaster

    Hello,
    I am checking on this again, as I am unsure if the shipping tax is able to be overridden, so I have reached out to our lead developer to get an answer. If it should be possible, and there is a bug, I will open and issue to this can be investigated and fixed.

    in reply to: Cannot upload Multi Media like music #77548
    Anna
    Keymaster

    Hello,
    If you are using a third party plugin for the music uploads, then these fields will not be built into our front end forms.
    Fields can be added to our Pro front end forms, however. functions can be custom coded to create fields form some third party plugins so that they will show in our front end forms.
    Please see this example (added a text and checkbox fields from the WooCommerce Gift Wrap plugin):
    https://www.wcvendors.com/kb/integration-woocommerce-product-gift-wrap/

    If you need assistance from a developer to integrate these into your WC Vendors Pro, we usually recommend https://codeable.io for getting a quote for a developer to help with the work.

    in reply to: Additional images gallery – bug #77544
    Anna
    Keymaster

    @nshlezinger
    Thanks!

    in reply to: product add / edit form issues. #77543
    Anna
    Keymaster

    Hello,
    This issue was reported by several users who were also using the OneSocial theme and the BuddyBoss Marketplace plugin.
    Please contact BuddyBoss for a solution to this issue, as they had to assist some other users with this as well.
    Let me know the outcome, please.
    Thank you!

    Anna
    Keymaster

    Hello,
    Well that theme should not affect the dashboard templates at all.
    Please try directly modifying the template and saving it to your child theme.
    Copy this template:
    wp-content\plugins\wc-vendors-pro\templates\dashboard\reports\overview.php
    To this location (you may have to create the folders):
    wp-content/themes/your-child-theme/wc-vendors/templates/dashboard/reports/overview.php

    Now, modify this line, should be line 31:

    <h3><?php _e( 'Commission Due', 'wcvendors-pro'); ?></h3>
    

    Change the Commissions Due to whatever is appropriate.
    Save. Check and see if the modified template has applied the changes.

    Anna
    Keymaster

    Hello,
    Ok- I understand your concern.
    Our lead developer said he will be looking into this when he updates the Stripe Commissions & Gateway plugin, but i will check with him to see if there is something we can do in the meantime to alter this and provide an option.

    in reply to: Pre-Sale Questions #77509
    Anna
    Keymaster

    Hello,
    At this time we do not have plans for this feature- but I will make sure it is added to a list of requested features for the future, so if we can do it, it can be researched.

    in reply to: Minutes not working for product #77508
    Anna
    Keymaster

    @clivestrydom
    Thank you- I will add this to our bookings integration issues so the it is attended to if it has not been fixed already.

    Anna
    Keymaster

    Hello,
    I had replied to you in that topic; however, the only way I could figure this could be done did not work for you. I would recommend that you work with a developer to have the commissions due coded to trigger when you want, if this is possible. I do not think this is going to be a straight forward adjustment if the previous attempt did not work.

    in reply to: Commissions payments #77506
    Anna
    Keymaster

    Hello,
    That would e something you would have to ask PayPal- I am not sure if they provide this type of access. I mean, they must in some fashion, as basically that is what is being done with PayPal adaptive payments.
    Are you not able to use PayPal Adaptive payments? If you can use this, then you are able to use the settings to schedule payments to the vendors via your paypal account.
    If not, then contact paypal and see what options you may have for configuring a payment system.

    in reply to: Url add product #77505
    Anna
    Keymaster

    Hello,
    If you are you wishing to change the ADD PRODUCT button destination, it is actually a filter that can change that URL.
    This particular one is the wcv_dashboard_quicklinks filter.
    You can do so like this, changing the URL to whatever you wish (child theme functions.php file):

    Anna
    Keymaster

    Stefan,
    Wow- you rock!
    Ok- please allow me some time to thoroughly go over all of your post, and make sure I can follow each step and each point you have made.
    This info will definitely help us as we work with these issues, and I appreciate the time you have taken to do this testing and provide such a detailed write-up so we can look into your findings.

    I’ll return to this post int he morning and go over each step, and then reply.

    Thanks again! 🙂 I am confident we will be able to work out what is happening.

    in reply to: Additional images gallery – bug #77503
    Anna
    Keymaster

    @twothirds
    If nadav is not able to reply, You will need to contact BuddyBoss for support with this issue, if you are using the Social Marketplace / OneSocial theme.

    Anna
    Keymaster

    Hello,
    hmmm. no that should do it.
    What theme are you using?

    in reply to: Pro Vendor Dashboard Pages not working #77500
    Anna
    Keymaster

    Hello,
    I am taking a look at the code , as there is a filter, but it is a little confusing to change it with the way it is written. If needed I will check with our lead developer so he can give me a bit of assistance if I cannot figure it out.
    The filer is wcv_simple_auctions_auction_type and (I am not sure of your php knowledge) if you want to take a look or take a crack at it, you can see the function here:
    plugins/wc-vendors-pro-simple-auctions/class-wcv-simple-auctions.php
    line 254

    // Type of Auction
    		WCVendors_Pro_Form_Helper::select( apply_filters( 'wcv_simple_auctions_auction_type', array(
                    'post_id'                       => $post_id,
                    'id'                            => '_auction_type',
                    'class'                         => 'select2',
                    'label'                         => __( 'Auction Type', 'wc_simple_auctions' ),
                    'desc_tip'                      => 'true',
                    'description'                   => sprintf( __( 'Type of Auction - Normal prefers high bidders, reverse prefers low bids to win.', 'wcvendors-pro-simple-auctions' ) ),                                             
                    'wrapper_start'                 => '',
                    'wrapper_end'                   => '',
                    'options'                       => array( 'normal' => __('Normal', 'wc_simple_auctions'), 'reverse'=> __('Reverse', 'wc_simple_auctions') )
                    ) )
            );
    
    in reply to: Multiple Shipping Option #77499
    Anna
    Keymaster

    @johnnyd65 Hello,
    Ok- let’s start fresh, shall we? I will be glad to answer your questions so that you can understand the vendor shipping more clearly.

    1) Will vendors be able to set their shipping, as they see fit, for stores exclusive of any settings that may have already been set (or should my cousin, as admin/site owner, set NOTHING and activate Vendor Shipping only)? She does want this to be the case, all stores/shops independent of one another, and the main site, setting everything as they see fit within certain guidelines, of course!

    Yes. The purpose of the Vendor Shipping module in WC Vendors Pro is to allow the vendors to set up their own rates, as also to receive the shipping funds collected with their commission for that product order. Short answer- yes, she should set the Vendor Shipping as a standalone, and configure the default settings for Vendor Shipping (this is so that something is collected if a vendor leaves the shipping settings blank int heir dashboard), and then NOT enable any of the regular WooCommerce shipping methods.

    2) Besides the Vendor Shipping tag, which is accessible either through WC Vendors Pro or directly through WooCommerce, should any of the other tabs (Shipping Zones, Shipping Options, Shipping Classes) be filled out/utilized if Vendor Shipping is checked off as Standalone?

    No- you should not use any of the WooCommerce shipping settings & tabs, with the exception of free shipping. However that free shipping will ALWAYS allow a customer to choose free shipping- so it is best left disabled.

    3) If using Vendor Shipping, do vendors have the option to provide free shipping for orders over $XX (a certain amount), and if it doesn’t qualify then flat rate, per item, etc. will kick-in at that time?

    Yes! 🙂 There is that option in Vendor Shipping. IF the free shipping threshold(s) is not met, then the other shipping settings configured by the vendor will apply.

    4) Should ANYTHING be set under Product shipping tab (see attached images), or does this need to be blank?

    This is an option for the vendor. This allows the vendor to change the shipping rates or rules (override the defaults) for a particular product, if needed. For instance, if it is a particularly heavy product, and the shipping cost needs to be greater than the default shipping rate that the vendor has set in their pro dashboard > settings > shipping. this absolutely does not NEED to be filled out at all. It is just there for the vendor to have the option to override the default shipping rates set for a product if they wish. If the fields are left blank, the default shipping rate that the vendor has set in the shipping settings will apply.

    5) Any thoughts on why we’d see just one vendor having the Calculate Shipping option (see attached image)?

    This could be due to:
    1. the woocommerce shipping rates that are showing/enabled or
    2. (more likely) The vendor that does not have the calculate shipping does not have his/her store shipping address fields filled in, so it is not able to calculate. Please test these options and let me know if the issue persists.

    6) Will doing what you recommended above for Test123, along with replies to questions 1-3 above, only show a single option (shippings cost, free shipping if order exceeded minimum, etc.) that we’re looking for?

    Yes- I believe so. If not, let me know and we can see if either there is a setting that is not correct, or if something is not being understood. the customer should only see the vendor shipping rate– for national or international, and “free” if the threshold for “free” has been reached.

    in reply to: WC Vendor pro Categories Widget #77497
    Anna
    Keymaster

    @gehtsnoch You need to calm down if you want to continue to receive help from us. We have provided you with support each time you have asked, and even when I ask you for further details so that I can help you (on other forums posts), you get angry and belligerent. If you have to wait for any length of time so I can research or get clarification, you get mad. Half of the time I cannot understand what you are asking, and then when I ask for clarification you get pissed off. That does not HELP ANYONE including yourself.

    We DO have two widgets, yes.
    I have reported this issue, and it will be resolved. As I told you above.

    All of the issues you have brought to us have either been resolved, or are being worked on one at a time, so that we can ensure that our product is functioning as intended.

    If there is an update regarding this issue, I will notify you. It has been reported, and if/when there is a fix, it’ll be in the next update.

    in reply to: Product form settings #77496
    Anna
    Keymaster

    Hello,
    Try testing with ONLY WC Vendors, WC Vendors Pro and WooCommerce plugins active. Deactivate all others.
    If that fails to resolve the issue, Please try enabling all fields and working backwards by re-disabling them one by one to see if you can find a particular one which causes this issue.
    I have tried to replicate this on my development site, and have not been able to do so. Each time I am able to hide fields and have the proper fields show on the front end form.

Viewing 50 posts - 1 through 50 (of 7,210 total)

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