Dietrich & Susanne

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Viewing 50 posts - 1 through 50 (of 57 total)
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  • Dietrich & Susanne
    Participant

    @fervous

    @elsa

    Hi Anna,

    i need that function too. How can html or css commands be enabled?

    regards, Susanne

    in reply to: no commision calculated and paid #70050
    Dietrich & Susanne
    Participant

    We have found the problems themselves!!!

    1. wc vendors dasboard showed: The vendor is connect with stripe. But: it wasn´t. In the Stripe dasboard was not connection with the vendor. Wie disconnect it and connected it new.

    2. Concerns taxes:
    Maybe the translation in german is faulty. We haven´t had activate: “Give vendors any tax collected per-product” because: in the german translation stands: “Vendors get ALL tax”
    OR:
    You mean that so. But if you do, thathe system does not work, because: If “Give vendors any tax collected per-product” is not connected, the vendor gets NO / zero tax.

    3. Each individual product was processed and had its own commission set in Woocommerce. We did not do that! WHERE were these settings? A vendor can not do that. It is incomprehensible how that could be. Maybe a woocommerce update-problem???

    Dietrich & Susanne
    Participant

    @fervous

    Anna, we are waiting to your answer!!!

    best regards
    Susanne

    in reply to: WooCommerce Germanized – marked as shipped #69862
    Dietrich & Susanne
    Participant

    @usedful

    Hallo Simon, ja, die Germanzed-Lieferzeiten kannte ich schon. Mein GEfühl ist aber: Um so mehr Funktionen von Germanized aktiviert werden, um so mehr Fehler gibt es bei WC Vendors.

    Was bei uns nicht klappt, egal was wir tun, ist die Provisionsverteilung.
    Wir nutzen auch nur Stripe zur Zeit.

    Funktioniert bei Euch die Provisionsverteilung?

    lg Susanne

    in reply to: dashboard link problem #69632
    Dietrich & Susanne
    Participant

    @fervous

    Hello Anna,

    sorry, we have this code not in the function.php.
    Is it possible, that wc vendors doent work with child themes?

    Dietrich & Susanne
    Participant

    @fervous, @Jamie

    As soon as possible its urgently required, that our problems are solved.

    The error search has already cost us thousands of euros!

    Please do something!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Dietrich & Susanne
    Participant

    @fervous

    As soon as possible its urgently required, that our problems are solved.

    The error search has already cost us thousands of euros!

    Please do something!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Dietrich & Susanne
    Participant

    Now i saw:
    The vendor got ONLY the tax in the wc wendors-system.
    on stripe: nothing

    Dietrich & Susanne
    Participant

    new Test-Orders and -Payments – please look on the stripe picture.

    info:
    cityshop is the admin
    sii-kids is the vendor.

    please use your user-account and help!

    Dietrich & Susanne
    Participant

    @fervous

    Hello Anna,

    Yes, via Stripe. One the old domain we used paypal too. But both doenst work correct.

    Please look again in this long pdf:

    http://holstein-shop.de/wp-content/uploads/2017/06/wc-vendors-a-lot-of-Payment-Problems-1.pdf

    in reply to: WooCommerce Germanized – marked as shipped #69462
    Dietrich & Susanne
    Participant

    @usedful

    Hallo Simon,

    stripe geht, paypal geht nicht in Deutschland, unter einem Umsatz von 25tsd EUR/Monat.

    Mangopay ist nervig, weil die eine unendliche Liste haben, die man als Antragsteller erfüllen muss (Papierkram bis zum Abwinken). Auch den telefonischen Support habe ich nicht erreichen können …

    Versand: Wir erlauben nur den Standard-Versand-Zeit von 2-3 Tagen. Ich habe aber auch noch nirgendwo gesehen, dass man das ändern könnte.

    viele Grüße
    Susanne

    Dietrich & Susanne
    Participant

    i know that!!!!!!!!! Maybe my english is so bad, that you cant understand me?

    I wrote to you in the pdf: “The next commission (pro) i changed between – whether empty or filled, the commission is zero. ”

    The pdf have 4 pages. On page 4 i show you another example: there is the pro commission in!

    This does not seem to be the problem!

    regards, Susanne

    in reply to: Shipping Costs per Vendor #69352
    Dietrich & Susanne
    Participant

    We have the same problem …

    But in the user-dashboard from wordpress we can choose this:

    Charge Once Charge once per product for national shipping, even if more than one is purchased.

    That is, what we like. Why doens´t that work with wc vendors?

    regards,
    Susanne

    Dietrich & Susanne
    Participant

    @fervous

    Hello Anna, to your counterquestions:

    1) Paypal-Adaptiv-Payments can not work in germany, look to this discussion at November 1, 2016 at 6:29 am:

    https://www.wcvendors.com/help/topic/new-info-about-configuring-paypal-adaptive-payments/#post-43270

    2) YES, the vendor have a paypal email

    3) Yes, we have any commissions set on a per vendor basis 93%. And: Yes, sure the vendor is connected to Stripe in the live mode.
    Our goal: admin gets 7%
    Vendors have to get: 93%

    Please have again a look to the pdF !!! Something is wrong …
    holstein-shop.de/wp-content/uploads/2017/06/wc-vendors-a-lot-of-Payment-Problems-1.pdf

    in reply to: WooCommerce Germanized – marked as shipped #69137
    Dietrich & Susanne
    Participant

    @usedful, Simon,

    wegen der Lieferzeiten: Hast Du hier – siehe Bild – etwas ausgewählt? Unter Woocommerce, Germanizid, Lieferzeiten?
    Dann sollte es gehen.


    @esaya
    , @usedful
    Ich habe übrigens ein xing-Gruppe für uns deutschen WC-Vendor User gegründet. Ich warte noch auf Freigabe. Sende mir doch eine E-Mail an: s.braun-speck@tiefenschaerfe.de

    vG Susanne

    in reply to: WooCommerce Germanized – marked as shipped #68978
    Dietrich & Susanne
    Participant

    Hallo Saya und Simon,

    wegen Stripe: Das Stripe-Plugin von WC Vendors lässt garkeine Einstellungen zu Giropay, etc zu. Wir haben z.B. Giropay und SofortÜ. auf Stripe aktiviert, aber das Plugin dazu von WC Vendors lässt – wie gesagt – keine Aktiverung der anderen Zahlmethoden zu.

    Deshalb werden wir jetzt auch Mangopay testen, denn: das WP-Plugin dazu ist von Mangopay selbst und nicht von WV Vendors. Es soll funktionieren:

    germanizid: Vielleicht haben wir Eure Problem mit germanizid nicht, weil wir die PRO-Version haben?

    Ich installiere gerade neu, auf einer anderen Domain und da kommt die u.g. Meldung: Wenn ich die PRO habe, habe ich auch das folgende Problem nicht:

    Anpassungen für Enfold Child freischalten

    Dein aktuelles Theme Enfold Child benötigt einige Anpassungen um die Darstellung der Optionen von WooCommerce Germanized (Lieferzeiten, Einheitspreise etc.) zu optimieren. Unsere Pro Version bietet die Unterstützung deines aktuellen Themes Enfold Child und sorgt für eine bessere Bedienbarkeit und Benutzererfahrung in deinem Shop. Alternativ möchten wir dir natürlich auch gerne unser Theme VendiPro empfehlen welches WooCommerce Germanized zu 100% unterstützt.

    Dietrich & Susanne
    Participant

    Maybe mangopay works better?

    Dietrich & Susanne
    Participant

    Please help as soon as possible !!!!!!!!!

    in reply to: WooCommerce Germanized – marked as shipped #68926
    Dietrich & Susanne
    Participant

    Hi Saya,

    schön, dass Du dir selbst helfen konntest!

    Und leider muss ich Dir sagen, dass Paypal nicht funktioniert. Zumindest nicht im Herbst, weil es eine europaweite Regelung bei Paypal gab, die da heißt: Erst ab einem Umsatz von 25 tsd EUR/Monat bekommt man die notwendige Paypal-Funktion freigeschaltet.

    Wir haben MONATE nach dem Grund des Problem dafür gesucht! Bis endlich ein Paypal-Supporter das Geheimnis lüftete.

    Deshalb benutzen wir Stripe. Da haben wir aber auch gerade einen Fehler …

    Aber vielleicht hat PAYPAL das ja geändert?

    lg Susanne

    in reply to: WooCommerce Germanized – marked as shipped #68866
    Dietrich & Susanne
    Participant

    Hallo Saya,

    vielleicht liegt es am Theme!
    “Kupon” hat weitere Plugins, die unser Theme nicht hat:

    Group Buying marketplace with paid WooCommerce Pre-Orders extension
    Gift certificates shop with paid WooCommerce PDF Vouchers plugin
    Shop with booking feature with paid WooCommerce Bookings extension

    Vielleicht überschreiben die sich mit Germanzid bzw. mit WC-Vendords?

    Ich habe eine Frage an Dich: Welchen Vendor-Zahlungsweg habt ihr? Paypal oder Stripe? Da haben wir Probleme.

    viele Grüße
    Susanne

    in reply to: WooCommerce Germanized – marked as shipped #68811
    Dietrich & Susanne
    Participant

    Hallo Sayanthan,

    schön zu lesen, dass es noch jemanden gibt, der diese Kombination an Plugins hat! Wir auch!

    Vermutlich wird Anna der sagen, dass du dich an germanzid wenden musst.

    Ich hatte auch Probleme an verschiedenen Punkten. Mir hat geholfen, dass ich Germanzid nur in der kostenlosen nicht in der Pro Version nutze …

    viele Grüße
    Susanne (und siehe xing)

    in reply to: Changes are not saved #68371
    Dietrich & Susanne
    Participant

    Ok, the problem with postalcode-calculation i could solve.

    I have deleted the woocommerce standard-shipping. Now, only the vendor can dertimine alone the shipping costs. in woocommerce is only “Germany” and “pickup”.

    Is this way correctly?

    in reply to: new info about Configuring PayPal Adaptive Payments? #68256
    Dietrich & Susanne
    Participant

    Anna @fervous

    now i read this from @marc-bovet here:

    “In 2017, Stripe should support to split a payment in many parts (marketplace, vendor and courier for example). Today the max number of split is 2 (marketplace and vendor).”

    Really? Is this true?
    Than we have a big problem.

    Susanne

    in reply to: Changes are not saved #68252
    Dietrich & Susanne
    Participant

    Hello Anna,

    shipping calulation: i disabled “Packages Configuration for WooCommerce” But it doesn´t work farther. Freeshipping have a price… The postalcode-calculation doesnt work!

    Amount: Yes, i understood it so before. i asked it, because: in germany you would define the process differently. You would pay the agent / operator a commission.

    Paypal / stripe: maybe you remember to 2016 to our paypal problem? In europe paypal does not allow these type of payment method if you make less than 75,000 euros in sales. That is the reason why we have to use stripe. But it´s generally little known.

    Answer short: we are using both. But´s not what we like. If you see a way that we can use ONLY paypal – that would be nice!!!

    regards Susanne

    in reply to: Changes are not saved #68166
    Dietrich & Susanne
    Participant

    Good morning,it is urgent!

    Please help soon becaue shipping (pickup / postalcode calculation)!!!
    Its not working after your changes.

    woocommerce need this plugin “Packages Configuration for WooCommerce”
    Maybe that is the problem in relation to this changes an wc vendor shipping?

    regards
    Susanne

    in reply to: Changes are not saved #68089
    Dietrich & Susanne
    Participant

    Hi Anna,

    at the moment we have a new problem in the shipping calculation and local pickup.
    Yesterday it works fine!

    If the buyer-adress and vendor-adress are the same and i put in the postalcode,
    the shipping zone is not calculated correctly.

    It use the standard shipping price. Thats not good.

    please help again!
    regards, Susanne

    in reply to: Changes are not saved #68070
    Dietrich & Susanne
    Participant

    One Question more to wc vendors:
    Maybe its not correct translated from english in german?

    The commission in percent – is that the money what the vendor get
    or is that die money what the store operator get?

    in reply to: Changes are not saved #68069
    Dietrich & Susanne
    Participant

    Hello Anna,

    that is nice! Fine, thank you!

    Another thing:
    At the moment, the shop owner get no provision. The shop owner “Landshop-Verkaufs-User”. Please help again!

    And q question: Vedors are only need a paypal-account, but not es stripe account?

    best regards
    Susanne

    in reply to: Changes are not saved #68041
    Dietrich & Susanne
    Participant

    and now – for the moment – wp is in english, not german

    in reply to: Changes are not saved #67972
    Dietrich & Susanne
    Participant

    I have done that.

    But now alot links are broken (ex. product preview) and some information are disappeared (ex shipping costs per product).

    in reply to: License key problem #67824
    Dietrich & Susanne
    Participant

    I´, having the same problem. Please help !!!!!!!!!!

    in reply to: new info about Configuring PayPal Adaptive Payments? #46579
    Dietrich & Susanne
    Participant

    AlternativeL: Stripe connect – Do you know if this really works in germany? Its a beta-version-country.

    on stripe.com is written:

    “Betas are stable and production ready.
    Our betas are stable and production ready, but we keep countries in beta until they reach feature parity with the rest of our countries. ”

    We do not want to experience a drama again (as with paypal) …

    in reply to: PayPal Adaptive Payments Configuration #46576
    Dietrich & Susanne
    Participant

    Crisis! It must not be true!

    We have just learned – after months of troubleshooting and multiple support contacts – that our planned business model will not work.

    We can not make collective payments (Adaptive and Parallel Payments) with Paypal. It is not possible!

    Paypal in Germany requires a monthly fee of 25sd EUR sales / month of the shop or market place before paypal enables this collection and chain payment functions.

    This means that our business model can not be realized!
    We’ve spent months doing this.

    in reply to: new info about Configuring PayPal Adaptive Payments? #46575
    Dietrich & Susanne
    Participant

    Crisis! It must not be true!

    We have just learned – after months of troubleshooting and multiple support contacts – that our planned business model will not work.

    We can not make collective payments (Adaptive and Parallel Payments) with Paypal. It is not possible!

    Paypal in Germany requires a monthly fee of 25sd EUR sales / month of the shop or market place before paypal enables this collection and chain payment functions.

    This means that our business model can not be realized!
    We’ve spent months doing this.

    in reply to: PayPal Adaptive Payments Configuration #46542
    Dietrich & Susanne
    Participant

    No, we have – even – the same problem!

    Our shop does not work with this payment! The Paypal support have done, what they can do. Its realy a big problem!

    We have no more idea how to solve the problem FINALLY. Probably we must say goodbye to WC Vendors.

    regards, Susanne

    in reply to: Local Pickup for shipping #44981
    Dietrich & Susanne
    Participant

    Yes, a local shipping method would be very, very interesting! We need this function too for regional products.
    In Germany an other european countries is it a big trend!

    Please devolop that as soon as possible 🙂

    in reply to: orders not visible for vendors; admin will have to confirm #43557
    Dietrich & Susanne
    Participant

    Hello Anna,

    thank you. But …

    Now i bought something from the Vendor “Landshop-Verkaufs-User”.

    And – have a look to the jpg: their is nothing to see in the dashboard.
    No Order.

    The admin have to confirm the order. Why?

    in reply to: new info about Configuring PayPal Adaptive Payments? #43554
    Dietrich & Susanne
    Participant

    Hi Anna,

    maybe its a good idea to communicate this in your manual:

    Important for all Europeans:

    In the EU (for example in Germany) is another banking law and the Paypal security department have for every Paypal MASS-payment users manually:

    a) cancel the EU-reception limit
    b) enable the use of MASS Payment

    For this, each user have to call the Paypal-Support and apply for that !!!

    best regards, Susanne

    in reply to: new info about Configuring PayPal Adaptive Payments? #43403
    Dietrich & Susanne
    Participant

    The hole problem is by paypal – said the paypal hotline today (in germany).

    If you have got the failure “User is blocked (10329) …” Than is your Paypal user not approved for collecting payments.

    And this is deliberate – as protection against misuse! Every Paypal-User have to call them, proof of identity (Passport) and after them paypal is collecting payments for your paypal-user.

    It is incredible that this is not documented. That would save many hassles and a lot of thime

    4U, Susanne

    in reply to: orders not visible for vendors; admin will have to confirm #43401
    Dietrich & Susanne
    Participant

    Hello Anna,

    yes, i see the same as you. Now. Some days before, i can´t see orders.

    Thank you for testing and controll the settings 🙂

    But one thing: Still the admin have to complete the order, before the vendor can see the order.

    If the store is successful, it´s to much work, if we would have to disclose any order.

    How can I stop this?

    Have a nice weeking! Susanne

    in reply to: orders not visible for vendors; admin will have to confirm #43355
    Dietrich & Susanne
    Participant

    Hi, do you tried it again!

    in reply to: new info about Configuring PayPal Adaptive Payments? #43351
    Dietrich & Susanne
    Participant

    Thank you very much, Anna.

    Just one more question:

    We don’t have to check “chained payments”. But if i don’t check “chained payments”, i can’t enter “who pays the fee” and primary and secondary receivers. I don’t even see the fields if i don’t check “chained payments”.

    So i checked “chained payments”, entered the values with the receivers, and unchecked again. Is it right?

    Still it doesn’t work and we get a “user blocked” error message. Waiting for an answer from PayPal Support.

    Thanks for your assistance.

    Dietrich

    in reply to: orders not visible for vendors; admin will have to confirm #43248
    Dietrich & Susanne
    Participant

    Is test it on 2 shops (landshop-holste.de and on the backup: holstein-shop.de)

    Sometime it works, sometime not. With the same Vendor-User!

    absolutely random, without understandable logic

    in reply to: orders not in vendor-dashboard #43247
    Dietrich & Susanne
    Participant

    Yey, i have tested the storefront-theme on our backup-shop (holstein-shop.de).
    Its not working too.
    Also: its not a theme-problem.

    in reply to: orders not visible for vendors; admin will have to confirm #43202
    Dietrich & Susanne
    Participant

    i new info: i saw that the vendor

    “Landshop-verkaufs-User” have the right ” Wc product vendors admin vendor” and “Dateien hochladen”

    “AnnaWCVendors” have these rights NOT. They are not even listed.

    Yes, its a userrol-problem but why?

    in reply to: orders not visible for vendors; admin will have to confirm #43200
    Dietrich & Susanne
    Participant

    I have done what you recommended.

    There is no page from old vendor-plugins.
    And i installed a userrolemanager-plugin an deleted all unused roles.
    After them i use wp-optimized an cleand the DB.

    Its the same as before. The most vendors can´t see their products and orders.

    the userrollmanger-plugin is activated. Maybe you have a look to the roles?

    in reply to: orders not visible for vendors; admin will have to confirm #43196
    Dietrich & Susanne
    Participant

    Maybe that is the problem …
    But ALL Vendors were created AFTER deleting the other vendor-plugins.
    Does it sound logical that 2 works (yours and “pet-shop”) and the other not?

    in reply to: orders not visible for vendors; admin will have to confirm #43063
    Dietrich & Susanne
    Participant

    Mayby I’ve circled the problem.
    There seems to be a vendor-user problem, because:

    Only 1 Vendoruser is working. these Vendorname is “Pet-Shop”.
    The other vendors have a illustration trouble – like previously described.

    The Vendoruser have 1 difference:

    In the WP “User-Settings” from the NOT WORKING Vendorusers is written:

    additional rights
    permissions: wc_product_vendors_admin_vendor, publish_products, list_users, create_users, edit_users, edit_shop_orders

    In the WP “User-Settings” from the properly functioning Vendor “pet-shop”
    is nothing on the end. NO Text about additional rights.

    Thhat is the difference. Not more.

    best regards,
    Susanne
    How can i solve this problem?

    in reply to: orders not visible for vendors; admin will have to confirm #43030
    Dietrich & Susanne
    Participant

    The problem is not solved !!!

    On the vendor dashboard is not much to see.
    No products, no orders.
    although products are created

    please help us!!!

    in reply to: orders not visible for vendors; admin will have to confirm #42995
    Dietrich & Susanne
    Participant

    the second jpg

Viewing 50 posts - 1 through 50 (of 57 total)

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